Mark Ficken Collision Center
In operation 9 years.
Mark Ficken Collision Center is the only place to go if your vehicle has sustained structural damage whether it is a small dent or something more serious. Our conveniently located facility provides expert collision repair, glass repair, aluminum repair, body, detailing, painting and paintless dent repair. We specialize in Lincoln in Ford, we are fully qualified to work on other makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rod is great at communicating! I NEVER want to be without my Rivian, so I’m that pesky customer who’s always wondering when it will be ready. In addition, I live in Columbia, so I have to have someone drive me there and I have to schedule that, so knowing ahead of time really helps.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I put 9 instead of 10 because I was originally told the car doors would be replaced but they ended up just being repaired. Otherwise I was really happy with the service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rod was very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not in this lifetime will that happen not every my worst enemy
Customer Service - 0.5/5.0 -
Effort to get passed logistical obstacles minimium at best appraiser took over a week to respond to supplemental request and only after I reached his supervisor was action taken to getting this supplement ruled on what was thought to take 4 days took 4 weeks… a nightmare this was …never had a clue truck would be setting waiting for people to exert a title urgency to get pass logistical obstacles then come with off kilter moldings for fender wells instead of diamond flake finish a flat type finish like a flat paint easily noticeable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I give your dealership the highest of marks for customer satisfaction. Everyone I dealt with could not have been more friendly and courteous. It was extremely helpful to have the loaner car. When I came to pick up my car it was spotless as you kindly washed it and cleaned the inside. When we are ready to trade our Escape, we will definitely come to Mark Ficken. 👍
Customer Service - 5.0/5.0 -
EVERYONE was so courteous and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service! Great result!
Customer Service - 5.0/5.0 -
Excellent! A+
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was expected and the customer service was outstanding. I was kept up to date on repairs and was completely satisfied with the outcone
Customer Service - 5.0/5.0 -
Outstanding customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks amazing, and Marlowe was fantastic! He was very responsive, and he kept me informed every step of the way.
Customer Service - 5.0/5.0 -
See previous screen The lady that helped me check out was also great. Sweet, patient, etc
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Waiting on parts
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Please try to improve Speed and timely response and repair.
Customer Service - 4.0/5.0
Returned Clean
Repair Quality - 5.0/5.0 -
The quality of the repair was good. The customer experience to get to the appropriate person to help with the repair was very poor.
Customer Service - 3.0/5.0 -
6 is probably generous. I scheduled an appointment to come in for warranty service. I had just purchased a new aviator, and it had clear coat overspray on the back panel. When I came into service, they sent me to collision, collision sent me back to service, and then service sent me away. I had to call back to get anyone to help fix my 2025 Lincoln aviator.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not at all
Repair Quality - 2.5/5.0 -
I never thought that mark fricken Ford would get such a low rating from me but this experience has not been the greatest to say the least. first thing first I had to complin 3 times for them to even order my doors then it took 4 months for my doors to come in. yes I know that they cant help with but still very agverating. second when I got my car back the entire car was just dirty I did not drop it off that way but I kind expected it because they had to move the car servel times. the last thing that really made me upset with mark fricken Ford is that when I got my car back there where dents in my car that where never there before and when I called in to see if they can make it right and fix the dents that they made I was told its not there problem and I have to pay to have them fixed that really pushed my button and is making me not want to buy a truck from there or even get my service done from here.
Customer Service - 2.5/5.0 -
It was good over all but I was not I was miss informed about me getting a loaner car.