Martin Collision Center

4.5 (1,914reviews)
92%
298 E. Cleveland Ave,  Newark,  DE  19711

In operation 32 years.

An accident is stressful for both you and your vehicle. The impact can affect anything, from alignment to sensors to the paint job. When it is time to choose the collision repair center, only someone who knows everything about your vehicle, bumper to bumper, is best equipped to get it back to pre-accident condition. Martin Collision Center treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a repair facility we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda

Reviews (1,914)

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Absolutely recommend to anyone and have to my family and friends

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Process was seamless from drop off to pick up On time, my car looked perfect again Have used Martin before with excellent results and would absolutely recommend them to family and friends

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Stephanie is the best Kept us updated on the progress and was on time for pick up

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Aurora, is truly a professional who is diligent, friendly, patient and continually keeps one updated. She is definitely a plus that makes the Martin franchise be seen under a very positive light. Julio Guerrero

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first class job

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Great service

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They were wonderful.

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I have to return the vehicle to be looked at again.

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A family business

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Excellent job

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Went above and beyond to accommodate you

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You do good work. Please communicate better.

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When I dropped the car off and picked it up my interactions were very good. Needing to call after over a week with no word was disappointing. Not receiving a promised call about when a key maker would be available was also disappointing.

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My Experience

The lady at the front desk was very Helpful and polite. Her professionalism was excellent

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Simple estimation process. Friendly staff. Estimates of time to begin repairs and time to make the repairs were both spot on.

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The car is fixed at the end of the day. I am able to drive on the road safely and I am so relieved. If the communication was more transparent (whether good or bad) is much needed.

Repair Quality

The car is fixed, new bumper and car light

Customer Service

I had to call and call asking for updates. I was told multiple different things. First that the car was ready and about to be sent into the recall center. Then told that the car would need to be in the shop more due to a "faulty light shipment", then was told that it's getting painted, then told it wasn't worked on yet. I felt constantly lied to about the status to the point where I couldn't trust anything that I was being told. I felt horrible to call twice a day begging for an update.

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Actual cost was much higher than estimate

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