Martin Collision Center
In operation 32 years.
An accident is stressful for both you and your vehicle. The impact can affect anything, from alignment to sensors to the paint job. When it is time to choose the collision repair center, only someone who knows everything about your vehicle, bumper to bumper, is best equipped to get it back to pre-accident condition. Martin Collision Center treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a repair facility we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Have had 2 experiences with Martin and both were positive.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
The driver side door handle sticks in the open position, the driverside keypad isn't working, and my front side driver light no longer turns on. But it does look great.
Customer Service - 4.0/5.0 -
The young lady at the desk was super nice and so was most i interacted with. Only had one call where the person seemed (from my perspective) I was bothering them.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Very precise finishing. I like them. Only original parts
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Aveces se portaban un poco con actitud pero se entiende
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Tomo mucho tiempo en arreglar mi carro pero si lo llevaría otra vez con ellos
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great immediate help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I called several times to see when my car would be ready and the date kept getting pushed back. The was never any clear communication. It was frustrating to call and not have a set of when the car would be ready
Customer Service - 1.0/5.0 -
See earlier comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Keep us updated on the progress of our car repairs.
Customer Service - 5.0/5.0 -
Great staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Connie was great.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
The repair was fine but the building looked like junk. As soon as you walk in there were 5 to 7 people in there and they ALL had scowls on their faces. I wasn't greeted with a good morning when dropping off or picking up my vehicle. I can only assume that it's an absolutely terrible work environment! Everyone looked completely miserable both times. I was actually taken aback by it all. I will probably choose to go elsewhere if I should ever need work done on my vehicle again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was completed and satisfied with the work
Customer Service - 5.0/5.0 -
Very respectful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
Overall the repair is good. The replacement backup camera is not as good as the original. The customer service team was not communicative. They had my car for 9+ weeks and no one would ever call me. When I called, I would ask the lady if the car worn had started and she would just say she didn’t know. I found out from the rental car company when the car was going to be done.
Customer Service - 0.5/5.0 -
Like I said no one ever communicated with me. The lady at the front desk is rude and acted like she couldn’t tell me anything when I called. I found out from the rental car company that my car was going to be done the next day. Martin didn’t even call me.
Likely to Recommend - 0.5/5.0 -
Not a chance. Will post negatively on social media as well. Horrible shop and experience.
Repair Quality - 1.0/5.0 -
Our experience was horrible. The operation is completely disorganized, and while the staff I spoke with were pleasant; the actual process was comical.
Customer Service - 1.0/5.0 -
Expanding on question # 1, our process was as follows. Vehicle was dropped off on a weekend (office closed). I called to confirm receipt of vehicle. Team member had no idea what I was talking about, and admitted the keys were lost and would need to call me back when found. I never received a call. I called back several hours later; and was given an apology and yes the keys were found. I was then told that they were backed up a bit due to staff out (and holiday) but i would have estimate within a day or two. Again, I did not hear anything for several days. I called back - my vehicle was not yet entered into the system. Tanya had no idea who I was....and again could not find the keys. I called back again hours later...keys were found. Tanya told me that she needed to send me an email to give approval to generate estimate. I never received email. Called back the next day at 9am. At 11am finally received the email, which I approved on December 20th. I was told the car would be done on Jan 3. I was told it was complete - however your state farm adjuster decided to go home early - so no one was there to sign off on the completion and therefore I could not get the car. I was told the car would be ready Monday morning the 6th and would receive a call. Never received call as promised. I called at 230pm for status. I was told that the state farm adjuster was not in and needs to sign off on the vehicle and need paid by State Farm. I stated I need this car, this is between you and SF. Not my problem your adjuster lives an hour away. Around 330 I received a call stating that the car was done but not detailed and detailing would not be done until Tuesday the 7th. I finally stated I need the car, I am waiving the detailing and subsequently we picked up the car at around 4pm on 6th. Bottom line - losing the keys twice. Not entering the car in yoru systems in a timely manner and failing to meet every milestone is in my 57 years the worst experience with a dealership and or collision shop period. I will never come back to your dealership.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
After we got the car back, the car overheated first time it was used. We took the car to the shop and they confirmed that the coolant hose was not attached. And they said that this was not put back together properly during the repair. This costs us $280 to get fixed.