Martin Collision Center
In operation 32 years.
An accident is stressful for both you and your vehicle. The impact can affect anything, from alignment to sensors to the paint job. When it is time to choose the collision repair center, only someone who knows everything about your vehicle, bumper to bumper, is best equipped to get it back to pre-accident condition. Martin Collision Center treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a repair facility we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Not a chance. Will post negatively on social media as well. Horrible shop and experience.
Repair Quality - 1.0/5.0 -
Our experience was horrible. The operation is completely disorganized, and while the staff I spoke with were pleasant; the actual process was comical.
Customer Service - 1.0/5.0 -
Expanding on question # 1, our process was as follows. Vehicle was dropped off on a weekend (office closed). I called to confirm receipt of vehicle. Team member had no idea what I was talking about, and admitted the keys were lost and would need to call me back when found. I never received a call. I called back several hours later; and was given an apology and yes the keys were found. I was then told that they were backed up a bit due to staff out (and holiday) but i would have estimate within a day or two. Again, I did not hear anything for several days. I called back - my vehicle was not yet entered into the system. Tanya had no idea who I was....and again could not find the keys. I called back again hours later...keys were found. Tanya told me that she needed to send me an email to give approval to generate estimate. I never received email. Called back the next day at 9am. At 11am finally received the email, which I approved on December 20th. I was told the car would be done on Jan 3. I was told it was complete - however your state farm adjuster decided to go home early - so no one was there to sign off on the completion and therefore I could not get the car. I was told the car would be ready Monday morning the 6th and would receive a call. Never received call as promised. I called at 230pm for status. I was told that the state farm adjuster was not in and needs to sign off on the vehicle and need paid by State Farm. I stated I need this car, this is between you and SF. Not my problem your adjuster lives an hour away. Around 330 I received a call stating that the car was done but not detailed and detailing would not be done until Tuesday the 7th. I finally stated I need the car, I am waiving the detailing and subsequently we picked up the car at around 4pm on 6th. Bottom line - losing the keys twice. Not entering the car in yoru systems in a timely manner and failing to meet every milestone is in my 57 years the worst experience with a dealership and or collision shop period. I will never come back to your dealership.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
After we got the car back, the car overheated first time it was used. We took the car to the shop and they confirmed that the coolant hose was not attached. And they said that this was not put back together properly during the repair. This costs us $280 to get fixed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new and was done in less than 26.5 days..
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
A very long process, parts were unavailable
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
the staff wea very friendly and helpful. My only complaint is that it took so long - almost 5 weeks to get my car back.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The repairs externally are beautiful
Customer Service - 4.5/5.0 -
Estimating completion time was difficult. A bolt needed to be ordered. Ok. But then the lug nut for the bolt needed to be ordered. Why were they not ordered together?
Returned Clean
Likely to Recommend - 4.5/5.0 -
Excellent work, and easy to use with insurance.
Repair Quality - 5.0/5.0 -
Looks new
Customer Service - 3.5/5.0 -
Had to call in to get repair completion date estimates. Was told a part was on order, then nothing until called in the afternoon to say it was ready
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
Car is fine going straight, makes grinding noise on turns looks great and clean but not right.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car looked great and completed in a timely manner
Customer Service - 5.0/5.0 -
everyone helpful
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had to constantly call about my car, was given a broken headlight. Now I have to wait for another part to come in.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely.
Repair Quality - 5.0/5.0 -
Martin did an excellent repair job on my vehicle! It looks brand new!
Customer Service - 5.0/5.0 -
The service people were very friendly and polite.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We had to bring car back due to engine light was on when we picked it up Sensor were faulty
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The driver’s door does not close easily. Yuu have to make sure you slam it
Customer Service - 5.0/5.0 -
Everyone I dealt with was fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There is a whistling sound that was there before the repair. Other than that, the car looks better than it probably should at it's age and it looked like you detailed it so I'm very happy with that.