Martin Collision Center

4.5 (1,910reviews)
92%
298 E. Cleveland Ave,  Newark,  DE  19711

In operation 32 years.

An accident is stressful for both you and your vehicle. The impact can affect anything, from alignment to sensors to the paint job. When it is time to choose the collision repair center, only someone who knows everything about your vehicle, bumper to bumper, is best equipped to get it back to pre-accident condition. Martin Collision Center treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a repair facility we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda

Reviews (1,910)

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Returned Clean

Likely to Recommend

I have used Martin in the past and have recommended them to my friends

Repair Quality

Great job on the car repair

Customer Service

Finished on the timeline they provided

Returned Clean

My Experience

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My Experience

Everything is back to normal Thank you

Likely to Recommend

Repair Quality

The car is like new again Thank you so much

Customer Service

Returned Clean

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Likely to Recommend

They all did a great job. They were all polite courteous gave us all the information we needed to get our card done and it was done within a reasonable amount of time. We did not have to rent a car and we were very happy and pleased with the work that you guys did thank you very much and have a great holiday.

Repair Quality

Quick

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

Great experience! Repair was completed in just a few days. Staff was great!

Customer Service

Carmen is a gem!!

Returned Clean

My Experience

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Customer Service

All employees I spoke with were helpful and kept me well informed. My car was finished almost week earlier than I expected. The employees worked with me to pick up the car after hours and made sure my rental car was returned to Enterprise. The repair was well done and I haven't had any issues.

My Experience

Everyone was very informative and helpful especially my contact person Nina.

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Customer Service

Returned Clean

My Experience

The completion supposed to be done Sept 16th. It wasn't done until November 3rd. I had to call every week to find out. The repair wasn't done at all. Hub cap was still crack. The Insurance should have given me money since tge accident was not my fault at all, now the car is not the same. Not 100 percent same as it was before the accident.

My Experience

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Returned Clean

Likely to Recommend

Repair Quality

The whole process started ok. We scheduled an appointment two weeks in advance to have the car estimated and dropped off Monday, October 20. Unfortunately, through a total lack of communication/understanding our car sat in the shop for approximately one week without anything having been done to it. We never found this out until Tuesday or Wednesday the following week where we were then told our car was a complete total loss and the insurance company refused the claim as it cost more to paint and remove the dents and scratches than what the car was worth. As such we unnecessarily paid for a rental car for two weeks before finally being able to pick up our car on Friday, October 30. All in all not a very efficient effective experience for us plus it cost us two weeks of a car rental for absolutely no purpose whatsoever when we could’ve been driving our own car this whole time..

Customer Service

Nina tried to be helpful, but didn’t do a real good job of explaining to us the procedure or a situation until the end of the two week. Period.. however, when we did finally pick up our car, Nina had asked for it to be cleaned and washed and had the scratches lightly buffed out.. and this is the only reason we rated this experience as high as we did. Had it not been for this final last day “Hail Mary” The total experience would’ve been completely unsatisfactory..

Returned Clean

Likely to Recommend

Repair Quality

Overall, i'm very satisfied with the work that was done

Customer Service

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Customer Service

Returned Clean

Likely to Recommend

Overall positive but needs some improvement.

Repair Quality

Overall very satisfied with quality of work but some miscoordination between collision and service department

Customer Service

Good communication but not coordinated well with service.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Nina

Returned Clean

My Experience

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Promised 2-2.5 weeks and it was over 4 weeks. Really wanted the minivan for trip three weeks into repair.

My Experience

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Customer Service

staff are pleasant and respectful.