Martins Collision Repair II

4.7 (1,006reviews)
95%
648 West Sr198,  Salem,  UT  84653
Bot
Shop AssistantSparkles

In operation 13 years.

At Martins Collision Repair, our fundamental and unwavering goal is centered on furnishing you with repair services of the highest caliber, complemented by an unwavering dedication to offering outstanding customer assistance. We wholeheartedly grasp the inconveniences and anxieties that often accompany the unexpected requirement for auto body repairs, disrupting your daily rhythm. In this regard, we are resolutely committed to streamlining the entire procedure, guiding you through a seamless journey from initiation to conclusion, all while mitigating any potential sources of frustration along the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,006)

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Great quality work and attention to details.

Customer Service

Very responsive, knowledgeable, and courteous.

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Always kept me updated

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Like the fact that I was getting updates through the repair of my vehicle. Employees were very polite and answers all of my questions. Definitely will recommend this to a family or friend

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Great communication and fantastic job on the repairs!

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Fantastic customer service

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My vehicle looks great. Can’t even tell where they repaired it. It also was very clean when I got it back. I really appreciated that.

Customer Service

Very satisfied with it kept me up-to-date the progress with text messages

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100% would

Repair Quality

I can not say enough truthfully of how happy I am with Martins. They were fast, efficient, and kept me in the loop through the entire process. I took it in for just the inspection and they let me know they could get going right away. The called for a rental and within 15 Enterprise was there to pick us up. They returned the rental for me when I was done and also helped me with some things I had accidentally left in the rental. I am super pleased with the work they did. I can not say enough good things!! Thank you!!

Customer Service

They are super friendly and extremely helpful. They kept me informed along the entire way of where my vehicle was in the process. They help get a rental immediately. So kind!!!

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Repair Quality

It took longer that expected for the right parts to be located, but our car looked great when we picked it up. They were very thorough, making sure everything was beautifully restored and even returned our car cleaner than when we dropped it off.

Customer Service

We didn’t really get any updates on our car unless we asked, but the staff were very helpful each time we went in.

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My Experience

I believe that they added extra on to the original estimate. They said they needed to get sensors calibrated and that’s why it was so expensive. They they added it again and said they couldn’t do it in-house. Also needed some plastic clips. So $450 extra. I won’t be going back or referring anyone. I usually use another shop but thought I would give martins a try. Mistake. The extra charge will cost you more in the long run. If you could do the calibration in-house I really doubt you would have gave me a refund. The reviews I read all say the same things.

Likely to Recommend

I usually go somewhere else but thought I would give them a try. The night before I was seeing reviews and wanted to back out. I wish I would have.

Repair Quality

I believe they over priced the repair. Told me it had to go to Mazda to get calibrated then marked it up after I had a check cut ($400more) to be calibrated at Mazda. The guy paying for this was out of town and they wasn’t going to release my car. He wouldn’t be recommending martins either

Customer Service

They didn’t seem to want to talk when they knew I had a problem

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Likely to Recommend

I would highly recommend Martin’s collision and repair

Repair Quality

I would highly recommend Martin’s collision and repair. They are quick efficient and do professional work. Shane

Customer Service

Highly satisfied with Martin’s collision and repair

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Took a little longer than id like but with the holiday and everything considered it was still great work.

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