Maryland Collision Center Baltimore

4.7 (596reviews)

93%

(410) 327-3088

3099 E Madison St, Baltimore, MD 21205

93%

See Photos

3099 E Madison St
Baltimore, MD 21205

Get Directions Website Email

About Maryland Collision Center Baltimore

See Photos

3099 E Madison St
Baltimore, MD 21205

Get Directions Website Email

In operation 46 years, 5 years at this location.

Family owned and operated, Maryland Collision Center works will all insurances and out of pocket repairs. Always Repaired with Love!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (596)

Sort By:
Newest
Rating

503 Customers Rated

5 Stars

68.5% Complete

(408)
4 Stars

9.1% Complete

(54)
3 Stars

2% Complete

(12)
2 Stars

2.5% Complete

(15)
1 Star

0.3% Complete

(2)
< 1 Star

2% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the excellent customer service, with staff being described as professional, friendly, helpful, and communicative. The quality of repairs receives high marks, with many noting their vehicles look like new after service. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed throughout the repair process. Timeliness is generally positive, though some customers experienced delays due to parts availability or scheduling issues. The shop's attention to detail, including cleaning vehicles before return, is frequently mentioned as a pleasant surprise. While most experiences are highly positive, some customers noted issues requiring return visits for minor adjustments or missing parts.

Select to learn more

Service Quality
Communication

"Best auto shop experience ive ever had!"

"They came highly recommended and they still exceeded my expectations. The warranty they offer for their work puts my mind ..." Read more

"The work on my vehicle was performed to the best possible standards. Even extra time to give thoughts ..." Read more

"Excellent service, really great work at fixing what they could instead of just replacing unnecessarily, thereby ..." Read more

"The employees were very flexible, responsive, and did a great job with repairs!"

"Via text I received timely updates oni the status of vehicle. It was very reassuring."

"They gave me updates on every step and were very kind and helped me understand what ..." Read more

"Customer service was quick to respond and very understanding of my individual situation"

"Great communication! Regular updates and friendly staff"

"Customer service was EXCELLENT. COMMUNICATION EXCELLENT! CAR LOOKED LIKE NOTHING HAPPENED. EXCELLENT!!!"

Service Quality
Communication

Service Quality
Communication

"Best auto shop experience ive ever had!"

"They came highly recommended and they still exceeded my expectations. The warranty they offer for their work puts my mind ..." Read more

"The work on my vehicle was performed to the best possible standards. Even extra time to give thoughts ..." Read more

"Excellent service, really great work at fixing what they could instead of just replacing unnecessarily, thereby ..." Read more

"The employees were very flexible, responsive, and did a great job with repairs!"

"Via text I received timely updates oni the status of vehicle. It was very reassuring."

"They gave me updates on every step and were very kind and helped me understand what ..." Read more

"Customer service was quick to respond and very understanding of my individual situation"

"Great communication! Regular updates and friendly staff"

"Customer service was EXCELLENT. COMMUNICATION EXCELLENT! CAR LOOKED LIKE NOTHING HAPPENED. EXCELLENT!!!"

Latoya (Hyundai owner) reviewed 7/30/26

Justin (Lexus owner) reviewed 7/30/26

Overall good, but there was a piece of the trim that had to be altered once I arrived.

Customer service at this location is tremendous.

Robert (Chrysler owner) reviewed 7/27/26

The front parking sensor not working properly, it says it needs to be serviced, Robert Hamlet 2018 Chrysler Pacifica my phone number is 4433167066 , Thank you in advance.

Caitlin (Honda owner) reviewed 7/27/26

Alan (Buick owner) reviewed 7/24/26

Anthony (Volkswagen owner) reviewed 7/23/26

It took longer than expected, I'm just thankful that it turned out good so far and my car looks great. Thank you for taking care of my car.

David (Toyota owner) reviewed 7/23/26

Isaac (Infiniti owner) reviewed 7/20/26

Great customer service!

Great job!

Great customer service; quick turnaround; I would highly recommend this service!!!

Very pleasant staff.

Kayla (Hyundai owner) reviewed 7/17/26

Satisfied with service!

La Shawn (Honda owner) reviewed 7/17/26

My steering wheel is stiff and my breaks are loose

Becky (Ford owner) reviewed 7/16/26

Did a great job, as usual.

Emile (Kia owner) reviewed 7/16/26

Affected area looks like new

Reps were friendly, and the office cat was a plus :)

Keena (Buick owner) reviewed 7/16/26

Angela (Toyota owner) reviewed 7/13/26

I received excellent service and would like to thank everyone for their top-notch service.

I am very likely to recommend Maryland CC to all my friends and colleagues.

These guys did an exceptional job with my vehicle that was struck while parked on the job.

The customer service team did not disappoint. They were very polite and helpful.

Anita (Toyota owner) reviewed 7/13/26

Constance (Kia owner) reviewed 7/10/26

Chloe (Toyota owner) reviewed 7/9/26

Nicole (Toyota owner) reviewed 7/8/26

Nice work and supportive staff. Alex was very responsive and helpful in keeping me posted on the status and updates.

Curtis (Toyota owner) reviewed 7/6/26

Anonymous (Ford owner) reviewed 7/6/26

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Maryland Collision Center Baltimore

About Maryland Collision Center Baltimore

Reviews (596)

503 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean