Maryland Collision Center Owings Mills

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

We trust our fleet with Chris Davis and Maryland Collision! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and were pretty fast.

Customer Service - 4.5/5.0 -

They were lovely to work with, but they did schedule my rental car for the wrong day.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My Husband John and I trusted Maryland Collision Center with our repairs when we got into a collision. The staff was pleasant. The space was open, clean and welcoming. The work flow was automated and seamless. We especially enjoyed the text updates letting us know about every phase of the repair process which took the guess work out and eliminated the need to call to ask questions. We even went out the country and came back and knew the car was ready to be picked up. The car was freshly washed and even detailed. Totally impressed. I will definitely share MCC with my family, friends and colleagues. Cheers and continued success to you all!

Likely to Recommend - 4.5/5.0 -

I would’ve rated it a 10 if it wasn’t for the part that fell off the back of my rear view mirror

Repair Quality - 5.0/5.0 -

my car looks brand new

Customer Service - 5.0/5.0 -

No waiting time very understanding

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job car looks fantastic

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

The front bumper was repaired in a timely manner but the gap between the hood and the bumper is very large.

Customer Service - 3.0/5.0 -

Front desk was nice. No one did a final walk through with me. No final inspection.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Service was Excellent, though I was told I the service would take 4-5 days, it took double the amount of time. Settings deadlines across the company should be standard.

Customer Service - 2.5/5.0 -

After I asked if there was any way to meet the deadline, Sara did not respond to my email and ignored it.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you to Chris and Garrett for the status updates. The car is running great so far and looks brand new. We appreciate all of your help.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

For sure.

Repair Quality - 5.0/5.0 -

Very professional, always keeping up dated though texting, and fast service. Thanks

Customer Service - 5.0/5.0 -

Very professional and polite.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend my friends to come to Maryland Collision Center to get they’re vehicle repair.

Repair Quality - 5.0/5.0 -

Thank you so much for repairing my vehicle. Your customer service was good keeping me in the loop the whole time.

Customer Service - 5.0/5.0 -

Thank you so much for repairing my vehicle. Your customer service was good keeping me in the loop the whole time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes, I have two things that I’d like to say the first thing they should mention when you first check-in is which Rent-A-Car center has your reservation. I got into the wrong car with the wrong renter car center and it was only because I thought that the girl at the front desk knew which place had my reservation. Second, I would prefer if they would like to be paid in cash for a detail that the front desk lady mentioned it. When I checked out, they told me I had to pay a fee for using my debit card to pay for the detail, they need to make sure they let people know that it’s cheaper if you pay with cash.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

I was asked if I wanted a detail but not informed about if I bring cash the price would be cheaper . Using my card I was charged 6.00%

Returned Clean