Mascari Auto Center
Family owned and operated since 1964, we are Pittsburgh's Largest Premier Auto Repair Facility. Mascari Auto has an 82 Stall work floor with 52 On-Site Rental vehicles, a full Mechanical Service floor for State Inspections, Oil Changes, Alignments and Tire service. I-CAR and ASE Trained technician with a caring and concerned staff of estimators and administrators, we are here for ALL your automotive needs. We take care of you like family with Guaranteed workmanship and expert Auto Detailing. We are a "One-Stop Shop" and will manage the entire claims process for you with direct billing for rentals available, matching rental charges to your coverage for no "out-of- pocket" rental expense. We will work with ALL Insurance companies to ensure your complete repair satisfaction! TESLA & RIVIAN CERTIFIED COLLISION CENTER
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | Closed |
| Sat | Closed |
My Experience - 0.0/5.0 -
When I brought the vehicle in for an estimate, Anthony told me the door needed replaced and I should do an insurance claim. So I did and he did not charge me for the estimate. He said the new door would be in the shop when I brought the car for repairs and it would be a two week fix. Then, he forgot to write it up as an insurance claim and I had no way of knowing this. I did my insurance claim and tried to schedule service, but Anthony would not respond to my emails or return my calls. Finally, I was able to schedule service with the front desk. I dropped the car off and was told I would received text message updates on the car status. I did not. A week after dropping the car off I called to check on the status. I was told that the new door had not arrived and repairs would be another week. A week later I recieved a call that my car was ready for pickup as soon as I paid the bill. They said they had no idea it was an insurance claim. They would submit the supplemental to insurance and it would take 3 business days to process. Anthony was in no hurry to admit his mistake or help us out. Repairs were finished on July 29 and he didn't bother contacting our insurance company until August 6. The adjuster called him many times and got no response. On the 12th of August the insurance company and Anthony came to an agreement and the insurance company sent the payment. Behind the scenes and without telling anybody, Anthony submitted another supplemental after the payment was made. So it took another 3-5 days. The car repairs were completely finished and Anthony held our car for 21 days before finally releasing it on August 19. This was all simple negligence and incompetence. Just as we thought the nightmare was over, we retrieved the car and found that the door was not installed properly. Now we are, once again, waiting on Anthony to schedule the repairs. I know the insurance company paid him more money because I received the notice. This has gone on for so long that I have open cases with the State's Attorney General Office and the Better Business Bureau. I have to bring my car back so Mascari can fix what you screwed up with it. Other than that, I would never leave my vehicle with Mascari and definitely never trust Mascari again. I'm leaving the Attorney General complaint open because I want the state to know how awful you treated us.
My Experience - 5.0/5.0 -
From on site adjuster (direct repair ), great rental vehicles available through their own fleet , excellent communication , timely& professional workmanship , mechanical repairs & detailing available…this all inclusive large multiple bay facility still has a small, personal amd family business feel with every interaction
My Experience - 5.0/5.0 -
Car looks like new. Very professional and friendly folks. Thanks!
My Experience - 5.0/5.0 -
Start to finish clear communication and courteous staff. The work was completely professional, done when expected, and super clean when I picked it up. Thanks.
My Experience - 5.0/5.0 -
I've used your service several times The work performed was excellent. I love that my car is clean when I get it back.
My Experience - 5.0/5.0 -
TJ Baker and the crew did an excellent job with the repairs
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I feel like Mascari went above and beyond with this repair as far customer service and getting the repair done in a timely manner. I will highly recommend in the future.
Customer Service - 5.0/5.0 -
Anthony is wonderful and very down to earth.
My Experience - 5.0/5.0 -
Pretty good job on the repair. There was a little paint that wasn’t as smooth on the edge of the door that was replaced but not visible. My added detail was ok. A few things that should have been attended to that weren’t. The door under carriages were not cleaned and the windows were not done well at all. Streaked and water spots were not taken care of. It was a pricey add on to have the full detail done, so I expected those details to be attended to with excellence when I picked the car up.
My Experience - 5.0/5.0 -
Excellent service from start to finish! Everyone I dealt with was so helpful and truly made the repair process a breeze. I hope that I don’t have to, but if I ever find myself in need of repairs again, I would definitely return without hesitation!
Likely to Recommend - 5.0/5.0 -
Definitely would recommend!
Repair Quality - 5.0/5.0 -
Excellent service!
Customer Service - 5.0/5.0 -
Everyone I dealt with was wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the best service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mascari always delivers. Truck looks like new again. Detailed and pristine. They’re real pros there and I won’t go anywhere else. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work done right
Customer Service - 5.0/5.0 -
Staff were friendly
My Experience - 5.0/5.0 -
Nobody is better or more professional !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
Depends on the pricing of services
Repair Quality - 5.0/5.0 -
Efficient and quality body work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very happy with the repairs to my car which were all done expertly. I was also very pleased with the professionalism and courtesy that I experienced throughout, including the reception staff and TJ and the other repair technicians. I also very much appreciated the thorough cleaning that was done to my car, both inside and outside. I will definitely recommend Mascari’s to anyone who may need auto body repair work in the future.