Masison's Collision Experts, Inc.

4.9 (694reviews)

100%

(781) 878-3771

565 Webster St, Rockland, MA 02370

100%

See Photos

565 Webster St
Rockland, MA 02370

Get Directions Website

About Masison's Collision Experts, Inc.

See Photos

565 Webster St
Rockland, MA 02370

Get Directions Website

In operation 36 years, 19 years at this location.

Masison's Collision is a high quality collision repair facility dedicated to restoring your vehicle to it's original condition. We will help you through the insurance claim process by arranging a tow if necessary, negotiating with the insurance damage appraiser, assisting you with finding substitute transportation, and completing the repairs as promptly as possible. Our goal is 100% satisfaction from every customer.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (694)

Sort By:
Newest
Rating

633 Customers Rated

5 Stars

82.7% Complete

(574)
4 Stars

5.5% Complete

(38)
3 Stars

1.2% Complete

(8)
2 Stars

0.9% Complete

(6)
1 Star

0.3% Complete

(2)
< 1 Star

0.7% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for excellent customer service, being described as courteous, professional, friendly, and accommodating. Communication is a standout strength, with customers appreciating regular text updates and proactive status notifications. Many repairs were completed ahead of schedule, which customers found impressive. A few customers noted minor areas for improvement, including more realistic finish-date estimates and occasional cleanliness concerns inside vehicles, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Superb attention to detail! Thrilled w our results!"

"As I just said, my car looks brand new and there is absolutely no evidence of a collision."

"Amazing work!"

"The guys were fantastic and went above and beyond! I would recommend them to anyone"

"Friendly and fast service. Excellent work"

"It was earlier than expected."

"Several days earlier than expected!"

"... am satisfied with the work done on my car and that it was completed earlier than I expected. Thanks" Read more

"... Masison's. They helped with obtaining a rental car and completed the work 3 days earlier than quoted. I would highly recommend working with this group ..." Read more

"Took a little longer than told. Probably should have been more realistic with timing. There was no rush. All ..." Read more

"... notifications were provided as I requested. I liked that I was asked how often and what methods I preferred for notifications." Read more

"... team at Masisons has been terrific to deal with — always kept me informed on what had to be done to my car and when it was expected to be completed. ..." Read more

"Theyre always honest, easy to work with, and great with communication. Could not recommend them more. Always my first choice."

"Lots of updates and I knew exactly how it was going!!!"

"Great service knowledge and updates on repairs. I made the right decision bringing my car there."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Superb attention to detail! Thrilled w our results!"

"As I just said, my car looks brand new and there is absolutely no evidence of a collision."

"Amazing work!"

"The guys were fantastic and went above and beyond! I would recommend them to anyone"

"Friendly and fast service. Excellent work"

"It was earlier than expected."

"Several days earlier than expected!"

"... am satisfied with the work done on my car and that it was completed earlier than I expected. Thanks" Read more

"... Masison's. They helped with obtaining a rental car and completed the work 3 days earlier than quoted. I would highly recommend working with this group ..." Read more

"Took a little longer than told. Probably should have been more realistic with timing. There was no rush. All ..." Read more

"... notifications were provided as I requested. I liked that I was asked how often and what methods I preferred for notifications." Read more

"... team at Masisons has been terrific to deal with — always kept me informed on what had to be done to my car and when it was expected to be completed. ..." Read more

"Theyre always honest, easy to work with, and great with communication. Could not recommend them more. Always my first choice."

"Lots of updates and I knew exactly how it was going!!!"

"Great service knowledge and updates on repairs. I made the right decision bringing my car there."

Susan (Chevrolet owner) reviewed 8/6/26

Excellent service and excellent work. Great communication

Elizabeth (Honda owner) reviewed 8/3/26

Without a doubt!

They were amazing.

They were courteous, friendly and welcoming.

Kenneth (Kia owner) reviewed 7/29/26

Caroline (Toyota owner) reviewed 7/27/26

Barbara (Toyota owner) reviewed 7/23/26

Thrilled w our results! Thank you so much!

Best around

Looks brand new!

Superb attention to detail! Thrilled w our results!

Samantha (Acura owner) reviewed 6/29/26

Debra (Nissan owner) reviewed 6/25/26

Everyone is always so helpful and friendly there. My only complaint is something that was left in my car when I picked it up. Noticed the next morning. A bit disturbing because it was a plastic urinal container cover. I did call to let the shop know. I disinfected my car just for piece of mind! Again, great work done on my car. Just disappointed that someone left this sort of thing in my vehicle which questions where my vehicle traveled to to require a portable urinal container!!

Amy (Jeep owner) reviewed 6/15/26

Steven (Chevrolet owner) reviewed 6/4/26

Michael (Subaru owner) reviewed 6/1/26

Great service knowledge and updates on repairs. I made the right decision bringing my car there.

Vehicle looked clean Definitely

Always kept me informed

Great communications with me.

Patricia (Toyota owner) reviewed 5/25/26

Reliable, dependable & professional

Marissa (Hyundai owner) reviewed 5/15/26

The team is great and very personable! I had to go back after noticing my horn didn't work and they were extremely easy to contact and understand. They went out of their way to fix the issue and accommodate my short notice fix.

My father has used this shop multiple times and I would absolutely return again!

The entire team is incredible!

Kevin (Toyota owner) reviewed 5/11/26

Excellent job

As usual the job was SUPERB

Daniel (Chevrolet owner) reviewed 5/7/26

Kathlene (Toyota owner) reviewed 4/23/26

I always do!

My car never looked better! You did extra work to touch up the little nicks. I couldn’t have wanted more!! Thank you! KSp

Donna (Honda owner) reviewed 4/22/26

This my second time going to Masison’s and I have been completely satisfied both times.

As I just said, my car looks brand new and there is absolutely no evidence of a collision.

The team at Masison’s has been terrific to deal with — always kept me informed on what had to be done to my car and when it was expected to be completed. Most importantly, my car looks brand new.

Thomas (Ford owner) reviewed 4/20/26

Michael (Toyota owner) reviewed 4/14/26

Great experience. Car looks and drives great. Customer service was very easy to deal with and pleasant. Would definitely recommend

Walter (RAM owner) reviewed 3/31/26

I was kept informed on the status on the progress of my truck repair as to any delays or concerns on the repair to meet estimated finish date

very good job repair

very good

Brandon (Hyundai owner) reviewed 3/27/26

Excellent customer service. Work done well. Time and Estimates accurate

Top of reviews

Norwell Collision

5.0 85 reviews
154 Washington St
Norwell, MA 02061
Best Collision Center
456 reviews
100 Research Road
Hingham, MA 02043
The Collision Center
37 reviews
61 Accord Park Drive
Rockland, MA 02370

view more shops in: Rockland | 02370

Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Masison's Collision Experts, Inc.

About Masison's Collision Experts, Inc.

Reviews (694)

633 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?