Norwell Collision

5.0 (85reviews)
100%
154 Washington St,  Norwell,  MA  02061

In operation 46 years.

We are Collision, doing body work for all makes / model , buff work , detail

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Check
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 4:00 pm
* Holiday hours may differ.

Reviews (85)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional communication through regular text and phone updates throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before the accident. Timeliness is a standout feature, with numerous repairs completed ahead of schedule. Staff professionalism and customer service excellence are frequently highlighted. The shop effectively works with insurance companies, making the process seamless for customers. Some improvement opportunities mentioned include better proactive communication in certain cases and ensuring vehicles are clean upon return.
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"Excellent job repairing SUV! Excellent communication and customer service."
"2nd time I have used Norwell Collision. Easy to deal with. Honest as the day is long. They work on your behalf with the insurance companies. ..." Read more
"Awesome service and friendly staff....and incredible work on my Mercedes Benz."
"... to see them several times and each time they are professional and friendly. They get the work done in good time and communicate effectively with us. Excellent ..." Read more
"beautiful work and done wayyyy before the scheduled time"
"... work excellent service on time excellent people. Complete 6 days before estimation" Read more
"... we ran into some insurance snafus-even so it was ready several days before the original estimate." Read more
"It was ready a little sooner than I anticipated."
"It was ready earlier than the estimated time"
"Work completed in a timely fashion and I was pleased with the timely communication while my vehicle was being repaired!"
"... in need! The process was super seamless and I was textedcalled with updates all along the way and they finished it earlier than expected as well! ..." Read more
"Very professional always kept me aware of progress with car"
"Repair was fast and they were easy to communicate with, just had to call for updates."
"Communication could have been better. I had to call a couple of times to get a status. The last time ..." Read more

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Beautiful job!

Customer Service

The customer service is superior. Carlos kept me informed every step of the way. The repairs done on my car are great. I highly recommend Norwell Collision

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Great job and quick turnaround.

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Very efficient shop. They called the rental car company when I needed a car and when I had to drop it off. The repair only took a week and they did a great job!

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Carlos was great. Good communication and updates

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I would Highly recommend a friend,neighbor and family even a stranger

Repair Quality

I Truly can say From Management to Employers are very Professionall. My Nissan Sentra Sport was damaged even part of the B-pillars on 2 doors. They fixed my damages and my ride looks brand New. I would Highly Recommend their Services to anyone that needs work done or any collision repairs. I'm truly Amazed at there work well done. I salute all of you from the bottom of my heart. Thank you! Above and beyond. Sincerely, Lisa

Customer Service

Excellent work "1 all of South Shore. See fir yourself

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Excellent job repairing SUV! Excellent communication and customer service.

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The staff were communicative and informative throughout the process of my repair. My car looks even better than it did prior to my accident! 10/10 would recommend.

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Considering the type of work that needed to be done it seemed to me that many things were replaced that were not actually damaged. Given that, the actual repair itself appears flawless.

Repair Quality

Car looks like new! Very nice.

Customer Service

Communication could have been better. I had to call a couple of times to get a status. The last time I had my car in they were much better in terms of calling me and letting me know that they had the car and what the timeline would be for the repair

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I highly recommend Norwell Collision and I will spread the word.

Repair Quality

Customer Service

Service with Carlos and his team exceeded my expectations. Superb not only in the quality of work but the entire process. From dealing with the insurance to keeping me informed throughout the repairs.

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I already have

Repair Quality

So far GREAT. I just picked up a couple Of days ago looks Great

Customer Service

Very professional always kept me aware of progress with car

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2nd time I have used Norwell Collision. Easy to deal with. Honest as the day is long. They work on your behalf with the insurance companies. Great work!

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I will be taking my vehicle to Norwell Collision for any further repairs my vehicle might need in the future.

Repair Quality

You would never know that my vehicle was rear ended. They do amazing work!

Customer Service

Carlos and Joe are awesome!

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They did a beautiful job it was a seamless experience using GEICO insurance and enterprise Rent-A-Car together with Norwell collision. Very friendly staff at the desk, also adjusting to different problems with good communication like if a part was difficult to procure, a call was made quickly to communicate that the car would take longer than anticipated by a couple days.

Customer Service

Very kind staff at the desk

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2nd time going to this repair shop

Repair Quality

Work on the car came out great like the dentand scrapes never happened. However I don't know if the driver's seat belt was cleaned with something heavily scented or someone sprayed perfume on it, but it's a very strong perfume smell that is getting on my clothes and giving me a headache. I've left the windows open for days and the smell is still strong. I've even used clorox wipes and the smell is still there.

Customer Service

Repair was fast and they were easy to communicate with, just had to call for updates.

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