Norwell Collision

4.9 (96reviews)
98%
154 Washington St,  Norwell,  MA  02061

In operation 46 years.

We are Collision, doing body work for all makes / model , buff work , detail

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Check
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 4:00 pm
* Holiday hours may differ.
Mercedes-Benz
Mercedes-Benz Elite

Reviews (96)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, timely repairs, and proactive communication. Many highlight that vehicles were completed ahead of schedule, with text and call updates keeping them informed throughout the process. Repair quality receives high marks, with customers noting their cars looked brand new post-repair. A few customers noted they had to initiate contact for updates, and one mentioned a strong scent on their seat belt, but these observations come directly from customer comments and are outweighed by the overwhelmingly positive feedback. Overall, customers express strong satisfaction and willingness to recommend the shop.
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"They did an excellent job with the repair ina timely manner and they communicated about the progress of the repair ..." Read more
"... informative throughout the process of my repair. My car looks even better than it did prior to my accident! 1010 would recommend." Read more
"Work on the car came out great like the dentand scrapes never happened. However I don't know if the driver's seat belt was ..." Read more
"... vehicle to help me out. Norwell auto body has provided exceptional care of me & my car x2 within 8 mos, as I got slammed badly." Read more
"... I have used Norwell Collision. Easy to deal with. Honest as the day is long. They work on your behalf with the insurance companies. Great work!" Read more
"beautiful work and done wayyyy before the scheduled time"
"... work excellent service on time excellent people. Complete 6 days before estimation" Read more
"It was ready a little sooner than I anticipated."
"... waiting for parts to complete the repair. I felt that 3 weeks was a fairly long time for this particular repair. On a high note though Norwell Collision did pay ..." Read more
"... when I needed a car and when I had to drop it off. The repair only took a week and they did a great job!" Read more
"Service was great. I was kept updated via texts and calls throughout the process"
"... the desk, also adjusting to different problems with good communication like if a part was difficult to procure, a call was made quickly to communicate that the ..." Read more
"Communication could have been better. I had to call a couple of times to get a status. The last time ..." Read more
"The text updates are helpful"
"Great communication throughout the entire process. My only complaint is that my car was dirty covered ..." Read more

Likely to Recommend

Repair Quality

So far, no issues with the quality of the repair.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

When I picked up my car I noticed I was missing my push to start button the owner reassured me he would look for it and found it for me. My car repair came out great!

My Experience

These guys work hard.

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Repair Quality

Nice people, they work hard, car came out nice. They cleaned it up great after the work was completed.

Customer Service

They answer the phone.

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Repair Quality

Looks like new

Customer Service

Great job

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Absolutely, have already.

Repair Quality

I couldn’t be happier with the effort & work done on my vehicle to help me out. Norwell auto body has provided exceptional care of me & my car x2 within 8 mos, as I got slammed badly.

Customer Service

Very ready & willing to help, define the process & keep in touch.

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Repair Quality

Looked new

Customer Service

Great work, excellent customer service

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Repair Quality

Customer Service

1 day delay in getting car back from what I was told due to part availability.

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Repair Quality

Customer Service

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Repair Quality

Beautiful job!

Customer Service

The customer service is superior. Carlos kept me informed every step of the way. The repairs done on my car are great. I highly recommend Norwell Collision

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Repair Quality

Customer Service

Great job and quick turnaround.

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Repair Quality

Customer Service

Very efficient shop. They called the rental car company when I needed a car and when I had to drop it off. The repair only took a week and they did a great job!

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Repair Quality

Customer Service

Carlos was great. Good communication and updates

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Repair Quality

Customer Service

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I would Highly recommend a friend,neighbor and family even a stranger

Repair Quality

I Truly can say From Management to Employers are very Professionall. My Nissan Sentra Sport was damaged even part of the B-pillars on 2 doors. They fixed my damages and my ride looks brand New. I would Highly Recommend their Services to anyone that needs work done or any collision repairs. I'm truly Amazed at there work well done. I salute all of you from the bottom of my heart. Thank you! Above and beyond. Sincerely, Lisa

Customer Service

Excellent work "1 all of South Shore. See fir yourself

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Repair Quality

Customer Service

Excellent job repairing SUV! Excellent communication and customer service.

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Repair Quality

The staff were communicative and informative throughout the process of my repair. My car looks even better than it did prior to my accident! 10/10 would recommend.

Customer Service