Masison's Collision Experts, Inc.

4.9 (695reviews)
100%
565 Webster St,  Rockland,  MA  02370

In operation 36 years, 19 years at this location.

Masison's Collision is a high quality collision repair facility dedicated to restoring your vehicle to it's original condition. We will help you through the insurance claim process by arranging a tow if necessary, negotiating with the insurance damage appraiser, assisting you with finding substitute transportation, and completing the repairs as promptly as possible. Our goal is 100% satisfaction from every customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (695)

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Customer Service

Love the text communication! Very easy process and everything came out great. Thank you!!

My Experience

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My Experience

I was very impressed with Masison’s Collision. Chris was great from the start. Keep me informed of the timeline. The work was done in a couple of days with an explanation I could understand! And for me, not having to deal with an insurance company was a huge plus. The car is running like new and I would definitely recommend the service with this company. Did I mention they were polite as well?

Likely to Recommend

Repair Quality

I had a great experience with my Masison’s collision. They were polite and attentive. Steve kept me informed of the repair process and progres. The car was repaired in a few short days, and the whole experience was smooth and unstressful. A big plus was they dealt directly with the insurance company. I’m very happy with my experience, and I would recommend them in the future.

Customer Service

Masison's Collision was great. Chris kept me informed of the procedures & progress of my repair (front end went over a rock wall) and Chris dealing with the insurance company directly was a huge plus in my book. My car is driving beautifully and the repair only took a few days. I highly recommend Masison's Collision, not only for their workmanship but for their way of dealing with customers. Polite, polite, polite! And doing their best to return your car in a timely fashion.

Likely to Recommend

Plan on going back for other thing

Repair Quality

Very satisfied

Customer Service

They’re great! Super helpful and friendly!

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My Experience

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They were fantastic always gave me a update

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Repair Quality

Very well done

Customer Service

Great job, pretty much a full detail, thank you.

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My Experience

Very friendly and professional. Thank you!

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Customer Service

I had a wonderful experience. Very friendly and professional. They made the process very easy. Thank you!

My Experience

I found the staff to be extremely helpful and great personalities. They went above and beyond to help out in any way the could. I’d give them a 5 star rating for customer service and the work that they did. I was one hundred percent satisfied.

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Customer Service

The folks at the repair shop were fine to deal with. The "carwise" app used however, to alert the customer as to the progress, was not accurate information.

Returned Clean

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Repair Quality

As stated - rated high, but two very small blemishes in the clear-coat

Customer Service

Rated 10, but would have liked to see the interior cleaner and there are two very small blemishes in the clear-coat.

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Very professional team

My Experience

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Returned Clean

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My Experience

Nice job nice people

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My Experience

Everything looks great and you all made the experience carefree. I'll be sure to refer you to anyone I come across, should they need work done. Thanks!

Likely to Recommend

Repair Quality

Great job - thanks for making things easy and delivering a great result. Communication was also awesome!

Customer Service

Great communication!

Returned Clean

Likely to Recommend

Repair Quality

I couldn’t believe how much damage a deer can do to a large SUV. They did a great job of fixing mine up and cleaning up all the glass on the interior

Customer Service

I was very pleased with the customer service. They picked up right when I called, were pleasant to speak with, and my vehicle was ready to be picked up when they said it would be.