Masterpiece Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karen is amazing - she answered all my questions (many) and kept me up to date as best she could.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic job. Looks brand new. Detailed the interior as well as exterior.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I feel that an 8 is generous. The quality of the work was good, and the car looks great. But it took them 92 days, and they did not return calls. The only way I knew what was going on was to drive there every 2 weeks to see what progress had occurred. Often, it wasn’t much. Granted this was a Tesla Model S, and some parts were back ordered. But they still could have tried to communicate that, and not made me drive the 30 minute round trip. Once the car was completed, it took them a full week to have it detailed. The only communicator involved was Karen Groover, who was terrific. But seriously, they need to respect people’s time and return calls and give updates on progress. And not take 3 full months!!! For a simple rear bumper and trunk fix. (I was rear ended at a red light.)
Customer Service - 3.0/5.0 -
They were great if you drove there and confronted them in person. Otherwise, all calls were ignored.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ten , the job was done beautifully. Perfect 👍👍👍
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Karen is the best! Thank you for your exceptional customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The most recent work completed was a 10. Last year, you repaired my car and we are coming back again for that issue because the work was not properly completed
Customer Service - 4.0/5.0 -
Everyone is very nice however expectation management needs work. I had an appointment to drop my car off for a bumper replacement and it took two weeks. That is too long.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karen is tops. She couldn’t be more efficient and helpful. We enjoyed working with her. Service with smiles and laughter. Eileen we only saw once, but she was very informative and cordial. THOSE women are a true asset.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It was an AWFUL experience from start to finish. Eileen was helpful. I had to chase everyone down and often go no information about my car. The communication between the shop and Prestige is awful. I will NEVER use this company again.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Funny enough I had my vehicle repaired by this shop a couple years back and it’s the reason why the shop was chosen again only to be completely dissatisfied!!! You can count on me NEVER bringing you business AGAIN. Oh yea and I will make sure everyone I know hears about my experience.
Repair Quality - 0.5/5.0 -
Overspray on hood!! Dings on door that JUST GOT PAINTED! Overspray on headlight that insurance paid to REMOVE & REINSTALL! But you rather keep the light installed and mask around it to POCKET the money. Crooks!! Want more??!!
Customer Service - 0.5/5.0 -
Terrible communication!!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, informative and timely
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The personnel was very helpful and answered all of my questions. I did have to call a few times to get updates on my vehicle.