Masterpiece Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
I was humiliated by the staff. I would never recommend that place
Repair Quality - 0.5/5.0 -
It took very long time. Parts ordered from 3 rd party not from Original dealership and terrible customer relations. Rude, disrespectful dishonest and very inhuman
Customer Service - 0.5/5.0 -
When you have owner who give tbe example of being rude and disrespectful to the customer who paid 11k for repair , you can imagine what you get from tbe employee. Never agai will I take my car there
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Staff was excellent, starting with Karen through Costa.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Great communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
happy to do so
Repair Quality - 5.0/5.0 -
Everything was satisfactory including timely updates and notifications. The work on the car was also satisfactory
Customer Service - 5.0/5.0 -
excellent
Returned Clean
My Experience - 0.0/5.0 -
It took 45 days which is way too long.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It is almost a year and my car is still having issues that have not been resolved.
Customer Service - 0.5/5.0 -
I need to follow up with customer service multiple times. They did not follow up with me to resolve open issues
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great work. And the detail wash was a really nice extra!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Staff seemed very confused and disorganized initially when first contacted. I first tried to contact them in October. It took 4-6 weeks to get an appointment for them to look at the car. When I got the appointment, the estimator was not at work that day so the appointment was canceled. I finally got another appointment in January, but at their Englewood facility instead of their Paramus site where they originally told me to go. They told me the work would start in late February, which I was ok with. Two days before the appointment to drop off the car, they told me the appointment was canceled because parts were on back order. I complained (nicely) about how long this has taken and how they have fumbled with every step. Suddenly the parts arrived and the car was dropped off. They repaired it quickly and professionally. No complaints once they got started.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done in the time period that we were given. Everyone in the repair shop was great, and Karen in the office was wonderfully helpful.
Customer Service - 5.0/5.0 -
The 2 gentlemen in the office were very approachable and delivered when they said they would
Returned Clean
Likely to Recommend - 5.0/5.0 -
The front office was welcoming and Matt was extremely personable with excellent customer service.
Repair Quality - 5.0/5.0 -
Excellent service and workmanship
Customer Service - 5.0/5.0 -
Very personable office staff
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The repair itself looks like new
Customer Service - 2.5/5.0 -
The lady on the phone was very nice but it seems they are understaffed in the shop. The updates became very silent. I did not like that they left the additional work request to the end for approval, when it was already done. It seemed to me that the damage was not as bad as what was charged or that it would've taken that long.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and accommodating. Highly recommend!