Masterpiece Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Customer service really lacked.
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
We could never get a straight answer on when the car would be ready. We felt as if our car was last in priority and that others kept getting prioritized as there were never any straight answers.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karen, Eileen, Vanessa and Matt were all extremely professional and helpful throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Extremely satisfied! Thank you Karen!
Repair Quality - 5.0/5.0 -
Car looks beautiful!
Customer Service - 5.0/5.0 -
Karen could not have made the process any easier! She was great! So professional and kind snd knowledge!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Currently, there is a "quality" issue that we are still trying to get resolved. If Prestige Collision own-up to get this "quality" issue resolved. I would be willing to upgrade/change my recommendation for Prestige Collision.
Repair Quality - 0.5/5.0 -
There were are LOTS of imperfections on the bumper post repair/repaint. I went back to Prestige Collision and brought it to their attention. And Matthew is trying to get a supplement repair from Allstate. Call me, Jonathan at 201-638-9300 if you need more details please.
Customer Service - 3.5/5.0 -
Customer services is okay. I dealt with Karen at the beginning, update communication was spotty. I had to reach-out to get updates. Then the repair process started, seems there is no one person to go to...whoever answered the phone was not able to provide accurate updates. Just a bit frustrating on the receiving end!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was wonderful
Customer Service - 5.0/5.0 -
Karen was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I was initially impressed when they waited to schedule the appointment until they had all the parts. I expected that this would be an efficient process. After the repair took 8 weeks, blew by my rental coverage etc. I'm not as satisfied.
Customer Service - 3.5/5.0 -
Getting this second hand from my son who had most direct contact, the explanations weren't always provided.