Masterpiece Collision

4.6 (1,189reviews)
92%
144 Route 4,  Paramus,  NJ  07652
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,189)

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Front Desk was amazing, great experience all around couldn’t have asked for better

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Front desk was great and very informative

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Work done speedily and the Center fronted communication and resolution with my insurance company very effectively.

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Very friendly and they called me regularly to keep me updated. They also liaised with the rental car company very smoothly.

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Excellent customer service fabulous experience with Christine at the desk and Michael the mechanic. Very professional and on stop of all my repairs.

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I dropped of my car and was told the repair would take 10 business days and it might could take longer if any additional repair would be required. 2 weeks later I called to get an update and I was told they’ll check and call me back. They called back and confirmed my car would be ready by the end of the 3rd week or beginning of the fourth week. I was happy and waited. I received a call at the beginning of the fourth week thinking I could pick up my car, but they just called me to ask for a copy of my drivers license and car registration. Not even an apology for their mistake or thinking it was a mistake. When I asked why the part was not ordered 3 weeks ago and why I was told the car would be ready If it was not. I told them I had made already plans and was in need of a car. I asked for a loaner and got denied. They could not even tell me when my car would be finally ready for pick up. The repair took 5 weeks. I got the call and went to pick up the car. The color didn’t match and the part painted had a scratch. I left the car there again and didn’t get a loaner, asked to bring me the car after it gets fixed and got denied again. When I was there to pick up the car 2 days later(today) , i noticed a crack on the windshield. My car is still at prestige collision getting fixed! Very disappointed with the customer service and the work done on my car.

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Car came back not only fixed but extremely clean.

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Never

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Noel was very rude and accused me of things I never said. I will never ever come there again.

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great work fast & profesional

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