Masterpiece Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
was taken care of without any issues or problems. I returned with a minor issue, and it was fixed on the spot. The receptionist are awesome (Lilly and Christina) the best I have ever delt with.
Customer Service - 5.0/5.0 -
The service was good, the receptionist were the best. Lilly and Christina were wonderful and took care of everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The level of professionalism of the workers handling the phone calls was below what I expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
The work quality was average and the customer service was atrocious
Repair Quality - 3.5/5.0 -
My trunk trim was not clipped in, I had to come back
Customer Service - 0.5/5.0 -
I never received updates save for one time right after I had already called. The day my car was supposed to be done, it wasnt and I almost drove all the way from work, left early but luckily I decided to call right before j left. It took an additional week and no one informed me until I called. My vehicle needed additional parts, which is fine, but I was never told. I had to call and then when they said they'd call me back when parts were in, no one ever did. I asked for a manager multiple times and was always disregarded. I believe at the very least, one of the required standards for authorized body shops for benz is regular follow ups which is checked during your audits. If you treat an Benz corporate employee this way, I cant imagine youd treat a regular customer much better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Reception from Christine was fantastic !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not recommend your shop to anyone, unless I do not like them.
Repair Quality - 2.0/5.0 -
Service and quality are lacking
Customer Service - 1.5/5.0 -
with the exception of the receptionists, the customer service is terrible and non existent. No phone calls or emails are answered. This is the second time I have used your business and twice it was terrible. Your receptionists should be trained to become Service writers, they are much better with customers.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10. Received excellent service and progress report for my repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would highly recommend this body shop.
Repair Quality - 5.0/5.0 -
Totally a professional body shop I highly recommend them if you need body work done on your car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never again
Repair Quality - 3.0/5.0 -
After 5 weeks of repair the vehicle still had issues and I have to take time to take it back to the shop for additional repairs.
Customer Service - 3.0/5.0 -
It was pretty frustrating. Each time I called the front desk didn’t know anything or couldn’t find my vehicle in the system. Then mike and al would take a long time to return calls to provide updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
My car is repaired and fine but the front desk needs to be more organized