Masterpiece Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0 -
Hate to recommend things
Repair Quality - 5.0/5.0 -
Just took too long
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
True customer service. Kept all promises ahead of schedule.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The rating may improve depending on how my issues are resolved
Repair Quality - 0.5/5.0 -
Tire mouldings loose. Water leaking from the tailgate and I have a "rocky ride"!!! I am very upset!!!
Customer Service - 1.5/5.0 -
The receptionist was often clueless...
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Lack of communication. Timeline. Took me 6-7 weeks to get my car back. Team lacked urgency. After the initial issue was fixed, I had to wait three extra days for a taillight to come in because they ordered the wrong one. I won’t be back to this collision center. I would rather drive a hour away before coming here which is 10 min away from my house
Customer Service - 0.5/5.0 -
Lacked communication. I had to call several times. My service agent went on vacation without telling me. And I had to wait an additional three days to get my car back.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was excellent. It looks like a brand new car.
Customer Service - 5.0/5.0 -
Very friendly and efficient service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Definitely not. Only reason I used this facility was because I leased my car from Prestige Mercedes so there would not be any issues upon the lease return. The delays and not willing to offer a loaner so I wouldn't be charged by the insurance and rental company after not returning any of my phone calls was enough for me to not use this facility again.
Repair Quality - 1.0/5.0 -
Had to keep calling about the status of my car because nobody would call me back after being told they would. Did not care i was going to charged for having the rental car longer than when they said the car would be ready.
Customer Service - 0.5/5.0 -
Christina told me anything to get me off the phone. "____ will give you a call in 20 minutes". " _____ will give you a call in an hour". "___ is walking over now to take a look and will call you".
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Took too long.
Customer Service - 3.5/5.0 -
Customer Service rep tried to keep informed but lacked information to provide on timing
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took about 4-5 days to receive call back from service person although messages left.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
David was trying to be very helpful but due to being overloaded with work as well as additional needs discovered after the car was more closely examined, there were delays in the completion of the job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were nice.. did a great job on the car.. they always followed up to let you know whats being done... great customer service. Everyone was friendly