Masters Auto Body Inc.
Masters Auto Body was established in 1982 by Jeffrey Cotten in a small garage off Main Street. Jeff had his new shop built in 1986 which we still use today at 1200 Monticello Road. He instilled in his team a belief that if we can provide the best customer service with the highest quality repair Masters will have a customer for life. It is also the reason Jeff does not advertise and relies on our repeat customer business and the referrals we get from them. We are an ICAR Gold Class facility utilizing education, training and equipment to meet the needs of our ever changing industry. Give us a try so we can prove to you why we strive for the ultimate customer experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 8:00 am - 2:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have worked with Masters at least 4 times. The work is always Fine! Insurance, no problem. Masters knows the road and delivers. In this difficult year, thanks for making this ripple in mine easier to get through!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was excellent and so was the customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair looks like vehicle brand new. Also, vehicle had exterior wash and interior deodorizer. Nice additional touches. I have used Masters numerous times and have never been disappointed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I would give a solid 10 but the shop closed the day I brought it in due to a possible COVID exposure and I was not notified - ever - until I called on my pickup date and found out the shop was closed for the entire week. I sent emails that were not responded to and I still had to be the one to call them the following week to check on the status of my car. Once communication was restored, it was excellent - but getting to that point was a bit bumpy.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Every interaction was polite and helpful, but the timeline we were originally given was not met. Better communication about when our repair would be completed would have been very helpful.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They had a covid scare so that shut them down for a week so it was 2 weeks instead of one. I would have liked a call letting me know of the delay. Otherwise they alway do a great job
Returned Clean
My Experience - 0.0/5.0 -
My only issue was that employees weren't wearing masks when we first came in for an estimate. People were coughing and not being responsible. We were not surprised to hear that there was an outbreak at the shop. Other than that, the work and the detailing were excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new! This is my second time having my car repaired at Masters.
Customer Service - 5.0/5.0 -
Helpful and friendly service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks again great job guys.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Masters auto shop has always done a good job on my car, they have experience and they have reliable staff, always friendly and kind. Chris Deane has always been professional and fair mechanic, I have a good feeling that my car is in good hands when I leave my car at Masters. Keep up the good job.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a pleasure doing business with y'all. You repaired my truck like new. Thanks, Tom McD.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even cleaned the interior. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Interior car cleaning left my car smelling funny - probably a side effect of the pandemic and having to clean every car for safety - also the bumper they replaced had some minor surface scuff marks on it, way way better than it was, but can't say it was perfect... hoping I can buff them out myself but have not tried yet.
Customer Service - 4.5/5.0 -
Staff seemed a little disconnected - I was told to come by to pick up my car at 5PM - when I got there, everyone was walking out for the night. Luckily I caught the lady who sits up front - she came back in, turned the lights on, and finished my paperwork for me and got me out of there with my car. Thanks so much for the extra effort and spending a few extra minutes from your night to help me out!