Matick Auto Body Shop
In operation 49 years, 13 years at this location.
We make the repair process Easy, Fast and Hassle-Free! We are 100% focused on keeping you updated about your repair and driving while we handle your repair. At Matick, everything we do is designed around you. We offer a Limited Lifetime Warranty on our repairs, Complimentary Rental Vehicles, Fast and Free Photo Estimates and state-of-the-art repair technology and equipment. Our Direct Repair Relationships with nearly all Insurance Companies means less red tape and hassle for you and your claim. We value our environment. Our PPG Water-Borne Paint is the best in the business, offering factory finishes with no negative impact on our environment. We're proud to repair All Makes and Models of vehicles and our Factory and I-CAR Certified Repair Technicians are focused, daily, on making sure your vehicle is returned to you looking brand new. Allow us to provide you a free estimate and prove to you our dedication to the best guest service and repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Improper workmanship, poor technical knowledge
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No question about it. Today we don’t often find the whole package both in customer service and the performance of the mechanics I hope you pay them very well- good help is hard to find and these employees you have here at Redford Mi make your company reputable
Repair Quality - 5.0/5.0 -
Can’t appreciate enough the group that works at this collision shop. Miss Faith alone sets the tone for professionalism. She 1st ensures the customer is safe from the accident involving their car. The persons health and safety is the most important concern. She then tells you exactly what to do in filing a claim. And then confidently tells you what the shop will do step by step to assess the damage and needed repairs. More than her knowledge, Miss Faith has a gift in customer service and in humanity. If a loaner car is available she makes sure you are not inconvenienced during the process. The mechanics are kind and experienced and worked with efficiency. Every encounter with every individual was positive(I wish I knew each persons name) to credit them properly. Big thank you. For making this car accident of a careless individual impacting us with a fright and gratefully no life threatening injury— to being cared for by an elite staff of qualified people that do their jobs very well. I hope they are rewarded in some way for this review. I buy/lease all my vehicles for former Art Moran/George Matick Chevrolet (2 purchases 7 leases and 3 referrals) and have dealt with the collision dept a few times. We are loyal customers and have experienced the best customer care without fail every time. Thank you! Miss Faith is invaluable along with the reliability of your service crew. Sincerely appreciative Dean and Angie Wagner
Customer Service - 5.0/5.0 -
Miss Faith is unmatched in her job and as a person
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Communication was a little confusing from the AI chat. But other than that, the service was great from both dealerships I dealt with.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No complaints
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bryan Ripley and team at Matick Body shop took great care of me, my car looks great, inside and out, thank you!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new again
Customer Service - 5.0/5.0 -
Friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service
Customer Service - 5.0/5.0 -
Excellent Service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The grill was installed crooked due to the passenger side mounting bracket being bent when the grill was damaged in the car wash and it didn't get straightened when the new grill was installed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It's not operating as it should. Worse than when I gave it to you
Customer Service - 0.5/5.0 -
Still waiting for manager to call me back
Returned Clean
Likely to Recommend - 1.5/5.0 -
I feel there's still more that needs to be addressed that the job isn't complete yet. Below is what I wrote in the beginning and I'll write it again. Striker and a latch assembly aren't aligned how they originally were how that happened I'm not sure. But if you had room for me to share photos here, I can show you how the center of my hood where it latches is buckled down and as you follow out from the center to the edges of the hood, they flex up. You probably could have compensated for that if you're looking out for it when you were putting things back together. Maybe it just needed the rubber bump stops adjusted. but after looking it over I don't think you did much adjusting to it so trying to figure out how you did it. I have photos of it what it looked like new and what it looks like now but I don't think I have a way to pass photos along to you here. Sorry I'm late getting this information to you but I think I only had the vehicle for a week and it's either been covered in snow and slop and driving through the winter weather or just recently things have dried up and went away and I can look over the repair carefully. Obviously since I hadn't seen my vehicle in almost 3 weeks and I picked it up and paint repair was complete which to me seemed like a case of removing the fascia and painting it. You wouldn't think other areas would become out of adjustment. One reason I picked this specific vehicle in the lot from all the other vehicles that were white and similar was. I noticed over the last 8 to 10 months. Looking at these Toyota RAV4s at the dealership lots, I saw how misaligned many of the hoods were and the variances in the gaps of the hood as it meets the rest of the body. This vehicle when I originally bought it I would say its score was about 96 to 97% in perfection. Now if I saw this vehicle sitting in the dealer parking lot driving past it and comparing them this would be a discard. I wouldn't even consider purchasing this one with how the hood is aligned. I would have assumed it was in some type of collision. I don't want to lose the car for another number of weeks?. I'd be happy. Drive it over to your location there in Redford and explain to you what I see. If I can't pass photos on to you, of course share photos with you from my phone also. My phone number 313 -467, -8424 Robert
Repair Quality - 1.5/5.0 -
Striker and a latch assembly aren't aligned how they originally were how that happened I'm not sure. But if you had room for me to share photos here, I can show you how the center of my hood where it latches is buckled down and as you follow out from the center to the edges of the hood, they flex up. You probably could have compensated for that if you're looking out for it when you were putting things back together. Maybe it just needed the rubber bump stops adjusted. but after looking it over I don't think you did much adjusting to it so trying to figure out how you did it. I have photos of it what it looked like new and what it looks like now but I don't think I have a way to pass photos along to you here. Sorry I'm late getting this information to you but I think I only had the vehicle for a week and it's either been covered in snow and slop and driving through the winter weather or just recently things have dried up and went away and I can look over the repair carefully. Obviously since I hadn't seen my vehicle in almost 3 weeks and I picked it up and paint repair was complete which to me seemed like a case of removing the fascia and painting it. You wouldn't think other areas would become out of adjustment. One reason I picked this specific vehicle in the lot from all the other vehicles that were white and similar was I noticed over the last 8 to 10 months. Looking at these Toyota RAV4s at the dealership lots, I saw how misaligned many of the hoods were and the variances in the gaps of the hood as it meets the rest of the body. This vehicle when I originally bought it I would say its score was about 96 to 97% in perfection. Now if I saw this vehicle sitting in the dealer parking lot and I'd be driving past it and comparing them this would be a discard. I wouldn't even consider purchasing this one with how the hood is aligned. I would have assumed it was in some type of collision. I don't want to lose the car for another number of weeks?. I'd be happy. Drive it over to your location there in Redford and explain to you what I see. If I can't pass photos on to you, of course share photos with you from my phone. My phone number 313 -467- -8424 Robert
Customer Service - 3.0/5.0 -
I don't think we're done with the customer service just yet.