Matick Auto Body Shop
In operation 49 years, 13 years at this location.
We make the repair process Easy, Fast and Hassle-Free! We are 100% focused on keeping you updated about your repair and driving while we handle your repair. At Matick, everything we do is designed around you. We offer a Limited Lifetime Warranty on our repairs, Complimentary Rental Vehicles, Fast and Free Photo Estimates and state-of-the-art repair technology and equipment. Our Direct Repair Relationships with nearly all Insurance Companies means less red tape and hassle for you and your claim. We value our environment. Our PPG Water-Borne Paint is the best in the business, offering factory finishes with no negative impact on our environment. We're proud to repair All Makes and Models of vehicles and our Factory and I-CAR Certified Repair Technicians are focused, daily, on making sure your vehicle is returned to you looking brand new. Allow us to provide you a free estimate and prove to you our dedication to the best guest service and repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
I feel there's still more that needs to be addressed that the job isn't complete yet. Below is what I wrote in the beginning and I'll write it again. Striker and a latch assembly aren't aligned how they originally were how that happened I'm not sure. But if you had room for me to share photos here, I can show you how the center of my hood where it latches is buckled down and as you follow out from the center to the edges of the hood, they flex up. You probably could have compensated for that if you're looking out for it when you were putting things back together. Maybe it just needed the rubber bump stops adjusted. but after looking it over I don't think you did much adjusting to it so trying to figure out how you did it. I have photos of it what it looked like new and what it looks like now but I don't think I have a way to pass photos along to you here. Sorry I'm late getting this information to you but I think I only had the vehicle for a week and it's either been covered in snow and slop and driving through the winter weather or just recently things have dried up and went away and I can look over the repair carefully. Obviously since I hadn't seen my vehicle in almost 3 weeks and I picked it up and paint repair was complete which to me seemed like a case of removing the fascia and painting it. You wouldn't think other areas would become out of adjustment. One reason I picked this specific vehicle in the lot from all the other vehicles that were white and similar was. I noticed over the last 8 to 10 months. Looking at these Toyota RAV4s at the dealership lots, I saw how misaligned many of the hoods were and the variances in the gaps of the hood as it meets the rest of the body. This vehicle when I originally bought it I would say its score was about 96 to 97% in perfection. Now if I saw this vehicle sitting in the dealer parking lot driving past it and comparing them this would be a discard. I wouldn't even consider purchasing this one with how the hood is aligned. I would have assumed it was in some type of collision. I don't want to lose the car for another number of weeks?. I'd be happy. Drive it over to your location there in Redford and explain to you what I see. If I can't pass photos on to you, of course share photos with you from my phone also. My phone number 313 -467, -8424 Robert
Repair Quality - 1.5/5.0 -
Striker and a latch assembly aren't aligned how they originally were how that happened I'm not sure. But if you had room for me to share photos here, I can show you how the center of my hood where it latches is buckled down and as you follow out from the center to the edges of the hood, they flex up. You probably could have compensated for that if you're looking out for it when you were putting things back together. Maybe it just needed the rubber bump stops adjusted. but after looking it over I don't think you did much adjusting to it so trying to figure out how you did it. I have photos of it what it looked like new and what it looks like now but I don't think I have a way to pass photos along to you here. Sorry I'm late getting this information to you but I think I only had the vehicle for a week and it's either been covered in snow and slop and driving through the winter weather or just recently things have dried up and went away and I can look over the repair carefully. Obviously since I hadn't seen my vehicle in almost 3 weeks and I picked it up and paint repair was complete which to me seemed like a case of removing the fascia and painting it. You wouldn't think other areas would become out of adjustment. One reason I picked this specific vehicle in the lot from all the other vehicles that were white and similar was I noticed over the last 8 to 10 months. Looking at these Toyota RAV4s at the dealership lots, I saw how misaligned many of the hoods were and the variances in the gaps of the hood as it meets the rest of the body. This vehicle when I originally bought it I would say its score was about 96 to 97% in perfection. Now if I saw this vehicle sitting in the dealer parking lot and I'd be driving past it and comparing them this would be a discard. I wouldn't even consider purchasing this one with how the hood is aligned. I would have assumed it was in some type of collision. I don't want to lose the car for another number of weeks?. I'd be happy. Drive it over to your location there in Redford and explain to you what I see. If I can't pass photos on to you, of course share photos with you from my phone. My phone number 313 -467- -8424 Robert
Customer Service - 3.0/5.0 -
I don't think we're done with the customer service just yet.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
It was difficult to follow / stay informed on different departments that the car traveled during the repair. Overall, it was worth the wait
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The Body Shop do really good above average work. I’m a repeat customer.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Waiting to hear back from the body shop personnel in regard to the new muffler that was installed is currently vibrating and rattling, also the crash censors on the front bumper malfunctioning and ringing. The Body Shop manager confirmed my muffler concern and said they’ll get back with me to get the issues fixed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me totally updated through the whole process and the car looks great. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am not satisfied. The repair was very slow. I received no updates during repairs. Now I am receiving incessant emails asking for a review afterwards.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very professional people
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job thank you
Customer Service - 5.0/5.0 -
They were very kind to me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very happy with service and repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Returned my vehicle back clean on the inside and outside.
Customer Service - 5.0/5.0 -
Customer service is always attentive