Matthew's Collision Center,

4.0 (2,422reviews)
79%
200 Stage Rd,  Vestal,  NY  13851

In operation 50 years.

Matthews Collision Center has been in operation for over 50 years Body Shop Service from someone you can trust. Matthews has been a part of the community since 1973 Offering full collision repair on all makes and models of vehicles. We also have a full aluminum repair area for all aluminum repair needs. Our technicians are industry certified to bring your vehicle back to pre accident condition. We offer convenient Hertz and Enterprise vehicle pick and return's. We work closely with all insurance company's to make your repair process is as smooth as possible.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (2,422)

Likely to Recommend

Repair Quality

There appears to be some sort of coating on my windshield that we’ll have to have someone look at but the repair looks great!

Customer Service

I was upset when we first brought my car in that the gentleman we worked with shook my husband’s hand and not mine even after I extended mine. It was MY car that was being repaired. I found that to be chauvinistic! Without naming Matthews I posted about my experience on social media and the support I received was overwhelming! Most telling me to never do business with “you” again. When we picked up my car—different person/different experience!

My Experience

Forgot to install the 4x4 sticker on the truck box

Likely to Recommend

Repair Quality

The 4x4 sticker was not installed along with adjusting the tanoe cover

Customer Service

Customer service was great

Likely to Recommend

Repair Quality

Customer Service

My Experience

Communication was pathetic at best

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone was very kind, helpful, and thorough. I didn’t realize until driving home that they detailed and cleaned the inside of my car as well. That was truly a surprise and I very much appreciated it, especially having my new baby! Thank you, Matthews.

My Experience

Everything was great except for communication of progress.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

My Experience

I am satisfied with the work however you had my vehicle for exactly a month and it resulted in significant out of pocket expenses for me when my insurance company stopped paying for my rental. There was no sense of urgency to complete my repair and your lack of a timely repair directly impacted my overall out of pocket expenses. If I ever need a collision repair in the future I will not be using your shop.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Car still broke when I left

Repair Quality

Car issues were not completed and I was told the issue that was NOT there before the accident was caused by mice. I took car to a different shop and within 24 hours they told me a sensor was broke. Mathew’s had my car tore apart several times and never noticed a sensor was broke right where I was hit. I also feel many things Mathew’s did was not necessary and overcharged insurance company. Especially since I left with a STILL broken car!!!

Customer Service

Returned Clean

Likely to Recommend

Would not recommend this shop to my worst enemy and I have significant concerns how the repairs will be in a year or 2.

Repair Quality

The car appeared to be repaired satisfactorily but was so dirty was hard to determine.

Customer Service

It took 2 months to repair the damage, after market parts were used and the car was filthy when we picked it up.

My Experience

Once I dealt with the insurance company, Matthews handled everything else. They did the estimate and ordered all the parts. They handled getting my rental car days extended. The new car door was prepared, painted, and installed in five work days. I am completely satisfied with the results and the service.

My Experience

The people in the front office were great, especially Sandy - excellent customer service!

Likely to Recommend

Never ever ever totally dissatisfied. Never ever ever for MATTHEWS despite Mr. Gaeta efforts to help me out near the end.

Repair Quality

Customer Service

Returned Clean