McLarty Collision West

4.7 (1,335reviews)
95%
1500 N Shackleford Rd,  Little Rock,  AR  72211

It is our goal at McLarty Collision West to exceed our customers' expectations on a regular basis. Through continuous improvement and a relentless desire to be the best, we will meet our goals. Our staff can help you with every step of the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
GM Basic
Honda
I-Car
Nissan
Volvo

Reviews (1,335)

Customers say
Overall Customer Satisfaction
Customers consistently praised McLarty Collision West for outstanding service quality, professional repairs, and excellent communication. Many highlighted that vehicles were returned looking brand new, with paint and bodywork exceeding expectations. The front desk and estimator teams received frequent commendations for being warm, knowledgeable, and proactive. Regular text and phone updates throughout the repair process were widely appreciated, reducing customer stress. Several customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including inconsistent proactive communication in some cases, occasional delays, and cleanliness of vehicles upon return, as noted directly in their feedback.
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"... much easier to deal with. My car looks amazing, and the quality of the repairs exceeded my expectations. You can tell they truly care about their customers ..." Read more
"Service was wonderful. Repair was phenomenal."
"The service was superb and the staff were friendly and my experience was overwhelmingly positive. The ..." Read more
"... Same applies to the estimator who assessed damage. Quality of work was factory equal." Read more
"Multiple paint imperfections. Fender flare rubber seal rolled under the fender. Rear bumper installed crooked, ..." Read more

Likely to Recommend

Repair Quality

They did a great job in fixing my car! I would definitely recommend you to my people.

Customer Service

She was amazing!!!

My Experience

Work completed on time and done well

Likely to Recommend

Repair Quality

Did a great job!

Customer Service

Returned Clean

My Experience

The entire team of McLarty Collision that I spoke to and who worked with me were wonderful keeping me updated through the entire process. Customer service is THE BEST!!! They even made sure I had a ride to get & return my rental car

Likely to Recommend

Repair Quality

Customer Service

Everyone was very friendly & went above & beyond to help any time that I called

My Experience

I was very pleased with the service at McClarty Collision. They did a great job!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Fantastic job on the bumper

Customer Service

shout out to front desk, Nancy! So professional and kind.

Returned Clean

My Experience

Was told 10 days earlier that vehicle would be ready on 9/11, and I would get a call on 9/9, then told 9/10 or 9/11 (after I called on 9/10) about picking it up. Never got a call until after the weekend on 9/14. Otherwise satisfied and repair appears excellent … just the non-communication after being told I would receive communication.

Likely to Recommend

Repair Quality

Casey and Nancy…. And the guy that picked me up at car rental place are top notch deserved to be compensated every time is raise time…

Customer Service

Returned Clean

My Experience

Grateful for a lot of things! I really appreciated the communication & constant updates to let me know things were going smooth. Staff did a wonderful job of making me feel welcome and were patient in explaining a lot of things. Made my life easy by handling a lot of the back & forth between the insurance company, and also made my car look as good as new. Couldn’t ask for more!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Vehicle looks like brand new. Great, fast, and friendly repair facility!

Likely to Recommend

Repair Quality

Very good job

Customer Service

Very good job

Returned Clean

Likely to Recommend

Repair Quality

I am so very happy with the results!! That scratch on my brand new vehicle had been bothering me for months and now you can’t even tell where it was! Thank you!!

Customer Service

Everyone was so friendly and helpful! Great team all the way around!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service!

Likely to Recommend

Repair Quality

Great service👍

Customer Service

Very friendly!

My Experience

The facility was clean and all the staff was helpful and professional. I appreciated being kept up to date on the repairs as they were being done. I also appreciate how perfectly the job was done.

Likely to Recommend

Repair Quality

Customer Service

Great Job

My Experience

Likely to Recommend

Repair Quality

McLarty did an excellent job on my vehicle. I am so glad that I chose them to repair my Nissan Rogue.

Customer Service

Returned Clean

My Experience

Job well done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Waiting on followup on driver front wheel trim replacement to OEM to fix flex/gaping issues with aftermarket part used. Supplement was to be requested for claim based on feedback at pickup.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My experience with McLarty Collision West was superb! My vehicle was professionally repaired and the job completed when promised . Many thanks to Trey for keeping me updated.

Customer Service