Gerber Collision & Glass - North Little Rock

4.9 (97reviews)
98%
8019 Counts Massie Rd,  North Little Rock,  AR  72113
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In operation 85 years.

Gerber Collision & Glass - North Little Rock offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (97)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, outstanding communication, and impressive timeliness. Many highlighted the professionalism and friendliness of the team, with several noting repairs were completed ahead of schedule. Text message updates and proactive outreach were frequently commended for keeping customers stress-free throughout the process. Repair quality received high marks, with customers describing results as perfect, like new, and better than expected. A few customers noted minor issues upon vehicle return, such as small scratches, panel gaps, or parts not fully attached, which they mentioned as areas for improvement.
AI-Generated from reviews written in the last 12 months
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"... stress-free and kept me informed every step of the way. The quality of the work was great, and the customer service was exceptional. I would highly recommend ..." Read more
"... returned to us a little earlier than we expected. The repairs look perfect. Probably better than before we brought it in. They were able to perfectly match ..." Read more
"They gave outstanding customer service and attention to detail I was very happy with the job and service they did ..." Read more
"Top notch collision center, if I could rate them a 12 I would."
"Gerber in NLR went the extra mile to make sure my car was fixed like new."
"2 days earlier than expected. It was wonderful news."
"My vehicle was actually ready early than expected! I love that!"
"It was ready 5 days ahead of schedule which was great because I was ready to get my car back."
"We got the car back earlier than expected and it looks great. The updates that you shared were very appreciated ..." Read more
"... excellent experience with Gerber Collision & Glass. The repair was completed much faster than I expected, and the communication throughout the entire process ..." Read more
"... repair was completed much faster than I expected, and the communication throughout the entire process was outstanding. I really appreciated the text updates ..." Read more
"Love the txt messages with updates. Kept us in the loop of what was going on. We never had to wonder"
"... were considerate of my time in have my car. They kept me updated with text messages as well as being able to track the process of your car. Job well done." Read more
"... smooth and easy. Things were done exactly as it was communicated to me, everything was delivered on time, and communicated was excellent." Read more
"... was fantastic. They were easy to work with and they kept us up to date pretty much daily on the progress of the vehicle. We got the vehicle returned to us ..." Read more

Likely to Recommend

Repair Quality

Customer Service

The repairs to my SUV were very well done. There was a mixup involving a text that said I picked up the vehicle late Friday, but I didn’t. My husband saw the text and was about to call the police. We could not resolve this until Monday morning.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gena was great and kept us updated the whole way through. AND, she managed the terrible rental experience like a boss! We appreciate y’all!

Likely to Recommend

Repair Quality

This experience was just great! I really appreciate it!

Customer Service

This experience was just great! I really appreciate it!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing customer service

Likely to Recommend

Gena and Brooke made the process seamless.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I like that they were considerate of my time in have my car. They kept me updated with text messages as well as being able to track the process of your car. Job well done.

My Experience

Nice experience. Finish work looked very nice. I particularly was impressed by the receptionist. I received a call every day giving me more information on my call estimate of finish time. I appreciated that!

My Experience

Likely to Recommend

Repair Quality

The job was well done and as quickly as the ordered parts allowed for. Good communication with me throughout the process.

Customer Service

It looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Ms. Gina was exceptional and communicated the process very well. From the initial phone call until completion, everyone was wonderful. Even the time quoted for repairs were completed better than a week before time.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work and Gina was awesome

Likely to Recommend

Repair Quality

Great work and service!

Customer Service

Excellent communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They gave outstanding customer service and attention to detail I was very happy with the job and service they did to my Mercedes they even cleaned my car before I picked it up in all I was very very happy with them and will definitely recommend them to anyone

Likely to Recommend

I would recommend them to anyone great people outstanding service

Repair Quality

Best customer service and very friendly

Customer Service

Excellent customer service very friendly people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I would give Gina a 100 if I could!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend to my friends and family.

Repair Quality

They where very helpful and friendly

Customer Service

Gerber collision & glass are the best.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My door doesn't lock. My bumper was not put on correctly/completely. The mud flap probably should have been replaced but it also is not completely attached

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for keeping me informed about the SUV.

Likely to Recommend

Repair Quality

They work look so good and the people are very friendly!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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