Caliber - Maumelle

4.8 (285reviews)
96%
10300 Maumelle Blvd,  North Little Rock,  AR  72113
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (285)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting that team members went above and beyond to ensure a smooth, stress-free experience. Regular text and phone updates throughout the repair process were frequently commended, with several customers appreciating nearly daily progress notifications. Repairs were often completed ahead of schedule, and vehicles were frequently returned cleaner than expected. A few customers noted areas for improvement directly from their experiences, including occasional communication gaps, minor alignment or finish issues, and instances where incorrect completion information led to inconvenience. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... interacted with was friendly, helpful and professional. Repairs were too quality; so nice that I also got a freshly washed and cleaned car! Very impressed with the level ..." Read more
"... moved along. Very courteous and professional staff. Total support and dedication to achieve a quality repair by the entire staff!" Read more
"The car bodywork service exceeded my expectations with its top-notch craftsmanship and quick turnaround. The staff was friendly and ..." Read more
"... were super friendly and quicker than I expected! Got the job done perfectly! I am already recommending to friends and family." Read more
"... looks great and customer service was excellent. They went above and beyond to make sure everything was taken care of." Read more
"... the frequent text updates on the status of repairs. Work was completed promptly and ahead of schedule. I would definitely recommend Caliber to anyone who ..." Read more
"A day earlier than promised."
"Would have been a higher score if not for the longer than expected delays and being given wrong information which made me turn my rental in early."
"... vehicle on a Wednesday at 4:45PM and they had it ready the following day by 4:45PM. Less than a 24 hour turn around time." Read more
"... satisfied with the work completed on my sons Charger. The work was completed earlier than expected and the staff was very professional. The staff was so helpful and ..." Read more
"... it not been for that, the rating would be lower. I received no status updates or notifications for 99% of the duration that CC had my car for repairs which ..." Read more
"... impressed with the level of service - especially the frequent text updates on the status of repairs. Work was completed promptly and ahead of schedule. ..." Read more
"... any issues that arose during the repair process. They kept me informed and in the loop as the repair moved along. Very courteous and professional staff. Total ..." Read more
"While communication between the shop and myself was excellent, it seems that shop to shop communication could use ..." Read more
"I liked very much that I was sent nearly daily text updates as to how the repairs were progressing, any issues that may still exist, things ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great Ms. Lucy made sure that I was updated at all times on the status of my vehicle over all great customer service!!!

My Experience

The workman’s job was as good as it could be. Would never take my cars anywhere else. And will always recommend your company!

My Experience

Fantastic experience throughout. Easy to book for a quote, fast repair, competitive price, and they even detailed my car before returning. 10/10, would use them again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jeff and the team at Caliber Collision were great. They did a wonderful job of keeping me updated on the progress of my car. I would highly recommend Caliber to anyone needing auto repair.

My Experience

Excellent updates on progress of repairs.

My Experience

Lucy Norman was fantastic! Very accommodating.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

This entire experience with caliber collision gave me so much reassurance and the people in my community. They did a wonderful job and treated me with kindness. They communicated well, and I believe they did an excellent job repairing my car in a timely manner!

Likely to Recommend

Repair Quality

My car looks great and everything is working properly.

Customer Service

They did an excellent job with my car. I felt like I was in qualified hands the entire time that they had my car.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was keep up kelp up on the status of the work and very pleased. I will definitely use your services in the future and recommend you to others . John

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

the vehicle was under Kimberly’s name but the owner of the Honda is Phillip Warfield. However, i am beyond satisfied with the work done on my car

My Experience

Did a great job fixing my truck. It even drives straight now. Best shop in the whole state!

My Experience

My Experience

My Experience

Caliber collision is a great company. My vehicle looks brand new and drives like it’s new as well. I love the fact that Lucy(Maumelle) kept me informed every step of the way. Thank you guys so much!

My Experience

Excellent communication and updates throughout the process. Lucy was amazing

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked very much that I was sent nearly daily text updates as to how the repairs were progressing, any issues that may still exist, things like that. The entire experience was very, very smooth. Thank you all for a great experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks like the incident never happened…

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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