Gerber Collision & Glass - Conway (Ar)

4.9 (64reviews)
98%
1570 East Oak St,  Conway,  AR  72032

In operation 85 years.

Gerber Collision & Glass - Conway offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (64)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, exceptional communication, and impressive turnaround times. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. Customers frequently commend the welcoming, knowledgeable, and professional staff. Text and phone updates throughout the repair process were widely appreciated, making the experience smooth and stress-free. Attention to detail, such as interior detailing and precise repairs, left a strong impression. A few customers noted areas for improvement, including occasional repair quality concerns, delays due to parts availability, and minor oversights like missed clips or interior settings being changed, as mentioned directly in their feedback.
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"... and they kept me updated every step of the way. The quality of the work exceeded my expectations. The staff was friendly, knowledgeable, and genuinely ..." Read more
"... The employees are so welcoming and very helpful. My repair itself was precisely done exactly as needed. I highly recommend coming here and intend to be ..." Read more
"... professional. They kept me informed of what was going on and the quality of work was exceptional." Read more
"Best Body Shop Ever... Fast & Friendly & Reliable #1💯 Awesome Staff...Answered Any Questions...You Want ..." Read more
"Completely satisfied with the customer service, my car was brand new when they were finish. If you have a damaged vehicle you need to give Gerber ..." Read more
"The repair was completed faster than guaranteed. The service was great!"
"... expected to be without my car for at least 1 month. They completed repairs within 1 week." Read more
"it was actually ready a day earlier."
"My vehicle was ready before the expected date."
"So easy, so quick. Got my car back faster than I thought it might take."
"Best communication from an auto shop I have ever had."
"Best communication from a repair shop that I have ever received"
"Great communication through the whole process, fast service and the quality is superior! I may ..." Read more
"Yes! I received messages and calls regarding the repair process the entire way."
"fantastic communication via text updates and a phone call the morning it was ready"

Likely to Recommend

Repair Quality

The work was finished on time as promised. Brandi and Donna stayed in communication every step of the way. I am highly satisfied.

Customer Service

Good communication and responsive to inquiries.

Returned Clean

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Repair Quality

I was very satisfied with my bumper repair at the Gerber Collision Center here in Conway. The customer service was amazing! The employees are so welcoming and very helpful. My repair itself was precisely done exactly as needed. I highly recommend coming here and intend to be a repeat customer in the future!

Customer Service

I was very satisfied with the customer service! The employees gave me quick assistance and answered all my questions I had. They offered me beverages while I waited as well. They were simply a pleasure to interact with!

Returned Clean

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Repair Quality

Did a really good job

Customer Service

Returned Clean

My Experience

The front staff were very friendly and personable. They explained every step clearly and concisely. Updates were timely and detailed. My car looks brand new again! Your shop workers did an amazing job on repairs. Every step was easy and oh my gosh, the turnaround time was great. I expected to be without my car for at least 1 month. They completed repairs within 1 week.

My Experience

Well done

Likely to Recommend

Ive sadly been rear ended before and Gerber did a great job then too.

Repair Quality

I mean, they put on a 3rd party sticker on the tailgate to replace the one that was there before the collision! Talk about attention to detail. Thank you!

Customer Service

Very happy

My Experience

Their team was amazing to work with and very friendly!

My Experience

Everyone I interacted with was very helpful, professional and nice.

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Repair Quality

Customer Service

My Experience

Brandie and her team was very nice and made the repair process a very pleasant experience. I was updated every step of the way from start to finish. The repairs were above expectation. I will definitely recommend them to anyone needing repairs or any future repairs.

Likely to Recommend

i will recommend this shop to anyone

Repair Quality

I really do appreciate the service provided by Brandie and her team. They communicated and kept me updated throughout the entire process. They exceeded my expectations and my car was complete very quickly. I will recommend their shop to anyone needing repairs to their vehicle.

Customer Service

This was truly the best service that I have received with an auto repair. they went above and beyond

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Customer Service

Returned Clean

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thanks

Repair Quality

great job

Customer Service

great job

Returned Clean

My Experience

The repair was completed faster than guaranteed. The service was great!

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My Experience

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My Experience

Gerber Collision & Glass was the Best Body Shop I experienced...The Staff was Friendly...Fast...Knowledgeable....Always kept you in the loop about everything....Any Questions You Had Answered and Explained Well....If You Want Top of The Line Service Go Gerber and You Won't Go Wrong #1....BEST BODY SHOP❤️

Likely to Recommend

Will Recommend Best Service💯

Repair Quality

Best Body Shop Ever... Fast & Friendly & Reliable #1💯 Awesome Staff...Answered Any Questions...You Want Great Service Gerber is The Place!!!

Customer Service

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Repair Quality

Customer Service

I kept up to date on the repairs.

Returned Clean

My Experience

Couldn’t have asked for better customer service! Would highly recommend Gerber to anyone!

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Repair Quality

Customer Service

Returned Clean