McLarty Collision West

4.7 (1,323reviews)
95%
1500 N Shackleford Rd,  Little Rock,  AR  72211

It is our goal at McLarty Collision West to exceed our customers' expectations on a regular basis. Through continuous improvement and a relentless desire to be the best, we will meet our goals. Our staff can help you with every step of the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Honda
I-Car
Nissan
Volvo

Reviews (1,323)

Likely to Recommend

100% will recommend McLarty, Trey & Morgan. Already have, actually. And I’ve already requested additional repairs (unrelated to this insurance claim).

Repair Quality

Professional, excellent communication every step of the way, handled all insurance paperwork and payments, can’t even tell what was damaged because the repair work is seamless and matches perfectly. Morgan is a pro …and pretty amazing!

Customer Service

Everything went like clockwork; Trey and Morgan communicated every step in the process. I was uncertain about dealing with another insurance company (not mine) but Trey handled everything!

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My Experience

Nancy is wonderful. We found lacking communication through team and to us. I was called on 29th that our parts were there, to bring in so they could get started, which i did. I had been told it would take up to 5ndays. I did not get my car back till 6/9 and there was never explanation why it took so long. I felt frustrated at having no clear reason for delay. Nancy was wonderfully nice. She's your saving grace for customer service.

Likely to Recommend

Convenient location and they work with insurance

Repair Quality

It looks good and as long as it holds up I'll be happy.

Customer Service

Lack of communication between departments. Appt made by one person, not known to another. Car in shop 11 days, even though parts pre-ordered. I was told to bring in a few days early, that they weren't busy and could start. I dont think anything done till the next week. No updates given as to reason for delay.

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Kindness, knowledge, helpfulness !!!!!! Your staff is super!

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Finished ahead of time. Trey and your receptionist were fabulous. A totally different experience from November of last year. Keep it up

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Trey & Casey helped make sure I got original manufactures parts. State Farm is difficult to deal with. Your team helped me feel better about the bad experience being hit by someone

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I am thankful for the kind and courteous people that work there, they are truly your best asset.

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Nice and friendly!

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Great Customer Service repair.

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Great Service!

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Good communication in a difficult situation…repairs are well done

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Great job! Great service! Thanks for finishing the job quickly.

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