McLarty Collision West

Likely to Recommend - 5.0/5.0 -

Easy transaction

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very much on top of being in contact with me and updating me

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job. Service was great

Customer Service - 5.0/5.0 -

Great

Returned Clean

My Experience - 5.0/5.0 -

The workmanship & overall quality of my repair is 1st rate. I will recommend McLarty to my friends and family. Also, the start of my experience started with drama on my part. I really wish to thank Trey and Nancy for their care and ongoing kindness. I passed out at the estimate and the FD and ambulance had to be called. Trey, Nancy and the whole McLarty team rallied for me. So, great work and great people indicate and create a great team. Thank you McLarty. Greg & Leslie

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I give it a 10!!!!! A gosh darn 10!!!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service from the front desk clerk and repair representative. The turn around time was efficient as well. Thanks

Customer Service - 5.0/5.0 -

Great customer service from the Front Desk Clerk and Repair Rep.

Returned Clean

My Experience - 5.0/5.0 -

Outstanding job done and updates daily. I am 100% pleased. It was so easy.

My Experience - 5.0/5.0 -

Everyone was professional and warm - Plus - The repair was above and beyond!!! Though it took 4 days - The results were impeccable. Many thanks to Leah, Nancy, and your Team! Rita Mitchell

Likely to Recommend - 4.0/5.0 -

Nothing was awry or wrong ; My added value service suggestion would be to at least have a referral list of rental options while auto’s are in for repair. I am clear on the liability issues of rentals and loaners. Still , that service would be a premier differentiator.

Repair Quality - 4.5/5.0 -

Awesome, meticulous work and detail ! Spectacular follow up and communication. Professional. 💯💯💯!

Customer Service - 5.0/5.0 -

Responsive and detailed explanations through the entire experience.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

At this point, my Jeep has been repaired well with no complaints, thank you for your service

Likely to Recommend - 5.0/5.0 -

All is well. The team gets an A+

Repair Quality - 5.0/5.0 -

The service was superb and the staff were friendly and my experience was overwhelmingly positive. The work that was done by them was amazing and they really did an amazing work. My Jeep is looking brand fresh and new. It looks exceptionally sharp. Thank you for taking the time to finesse my vehicle. Thank you again for getting the job done before the deadline. Thanks to the young female worker who was there in the beginning and was able to make my experience enjoyable.

Customer Service - 5.0/5.0 -

Excellent team

Returned Clean

My Experience - 5.0/5.0 -

Nancy Mars?, the receptionist, was so friendly and treated me with the most respect! Joey Moore was very knowledgeable and answered my questions and explained what would be done to repair my car. I give McLarty Collision an A+ for their help and professionalism!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went great! I am very satisfied with the staff and their professionalism. They answered any question I had. An A+ rating for the collision crew!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm very pleased

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From the front desk, to the estimator, to the quality of work I was highly impressed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly staff and great customer service! My car looks great!!

Likely to Recommend - 2.5/5.0 -

Not sure

Repair Quality - 3.0/5.0 -

Seems to me I hear wind coming in drivers side door when driving car same side they FIXED

Customer Service - 5.0/5.0 -

Lady at the desk was really nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Trey and Nancy made the whole process very pleasant

Customer Service - 5.0/5.0 -

Trey and Nancy were always very helpful

Returned Clean

Likely to Recommend - 5.0/5.0 -

100%Sure!!!!

Repair Quality - 5.0/5.0 -

McLarty Collision West Little Rock gave me 💯%Quality Service. First, I spoke with the Manager Casey, who then wanted me to speak with her boss Mr. Doug Bryant who happened to be in town. shared with them about poor quality service at another collision shop and how I felt. They would not return my calls, etc. They told me that I could bring it to them and they would take care of me. And McLarty West Little Rock did just that!!!! When you walk in the door you’re greeted by a lady with a smile on her face name Nancy. That set the tone of what you can expect and speaks Volume of Quality Service you’re about to receive. Casey came out with a big smile and extended her hand and welcomed me too. Then, she had Claim Specialist Tech named Leah to come over to meet me. Leah extended her hand with a friendly smile Casey told me Leah would be the one handling everything regarding my car getting fixed. And Leah went above and beyond to communicate with me effectively about what was taking process every step of the way. She is 100% Professional. She was patience, kind, knowledgeable, and she along with All of the others Care about Their Customers. Robert the kind driver took me back and forth to Enterprise car Rental. He too gave 100% Quality Service with Courtesy. He opened the door for me, carried my bags, helped me to get in and out of the vehicle. I tell people that McLarty Collision West Little Rock are Tops!!!!! From start to finish. My car looks good! Thank each of you for giving me 100 % Quality Customer Service. I Highly recommend you… Team Players! Thank each of you for your kindness and service. Most Sincerely, Glenda Ross 04/13/2026

Customer Service - 5.0/5.0 -

100% TOPS!!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

So far so good.

My Experience - 5.0/5.0