McLarty Collision West
It is our goal at McLarty Collision West to exceed our customers' expectations on a regular basis. Through continuous improvement and a relentless desire to be the best, we will meet our goals. Our staff can help you with every step of the way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
Body work was 10, back window was not.
Repair Quality - 2.5/5.0 -
Body was perfect, but you did not fix the back window! Why?
Customer Service - 2.5/5.0 -
Why was the back window not fixed?
Returned Clean
My Experience - 0.0/5.0 -
Completion date was pushed back repeatedly. Regular updates occurred throughout the repair phase saying everything was on target. On the expected completion date, a text informed me the date was pushed out for 2 days without explanation. After 2 days, I had to call to find out car wasn't ready. Just needed to be calibrated, but it would be ready on Friday after NYD. On Friday, I again had to call to find out my car was "in line" for calibration. Why? Because they were having trouble recalibrating another car. I pointed out that my insurance limit for the rental car was about to be exceeded. I was told they had just talked to the rental car company. Car might be ready Friday afternoon or Monday for sure. Then they sent a text changing the completion date to Monday. On Monday, I had to call again to find out if the car was ready. The manager then refused to reimburse me for the extra time needed for rental care. No good will from McLarty Collision = no good will from dissatisfied customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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My Experience - 5.0/5.0 -
Excellent Service, Knowledge, and Craftsmanship. The repairs were completed on schedule and on time. The agents were courteous and helpful. McLarty far exceeded my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The Right Front Low Beam has been out since the accident, but the body shop thinks that the shock trauma to the chassis has nothing to do with the bulb no longer functioning.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had a great experience, there was a long delay in receiving parts from the UK which was beyond their control. I was kept informed, and updated throughout. They went the extra mile to get my vehicle to me before Christmas. You have an excellent staff and would recommend your shop to anyone.
Customer Service - 5.0/5.0 -
Outstanding!
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Looked good. Wandering did they do the diagnostic test they told me they would do?
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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My Experience - 0.0/5.0 -
Only one headlight was changed and it looks like it’s two different cars. It looks like a new car on one side and it need to look the same all over.
My Experience - 5.0/5.0 -
Great customer service! The repair is excellent!
Likely to Recommend - 5.0/5.0 -
Top of the line repair shop.
Repair Quality - 5.0/5.0 -
The service was excellent.
Customer Service - 5.0/5.0 -
They kept me updated doing every other day on the process with my truck was in repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very helpful. Nancy is very good as your first impression for the business.
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Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Communication was not the best, especially regarding delays with repairs.
Customer Service - 2.5/5.0 -
Again Joey didn’t have great communication with delays. I always had to call in for updates.
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Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Leah was great to work with. I’ve only had the car back for a day and haven’t had a chance to drive or look at it bc I left for work after picking it up. But she looks great and the customer service was great as well.
Customer Service - 4.5/5.0
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My Experience - 5.0/5.0 -
Everyone was very friendly and helpful.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Multiple paint imperfections. Fender flare rubber seal rolled under the fender. Rear bumper installed crooked, one side is rubbing against the paint.
Customer Service - 1.0/5.0 -
The manager refused to correct the issues I pointed out. “I don’t even see what you’re talking about” or “this trucks tires stick out, you’re going to get chips anyway” - I get that, I should not LEAVE the repair facility WITH the chips.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great repair! Thank you!