Medford Auto Center
Medford auto center, is auto body shop specialist that has been serving the community since 2003. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Chinese
- Tagalog
- Vietnamese
- French
- German
- Korean
- Russian
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
I was so happy with the repair but the process of was slow
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The repairs were not successful. I saw an error message when I picked up the car, and the staff told me they had seen the same message but that it went away with driving. While the large warning goes away, it becomes a little warning light that stays on the dash. I left with the car on their assurances that it drove fine, only to get completely locked out of the car and unable to charge it less than 48 hours later.
Customer Service - 2.0/5.0 -
While I had a good experience with all of the employees I worked with while my car was with Medford Auto Center, we were disappointed at the length of time you had the car (over a month) and the fact that you took it to Leominster for repairs at the Hyundai instead of any of the other locations that are closer (Arlington, Wilmington, Braintree, Quincy, etc.). This greatly increased the length of time it took to get our car back, and when the car ultimately wasn't able to be repaired by MAC, we had to take it to the dealership directly. Because it was initially worked on in Leominster, none of the other (much closer) locations would touch it, so now we're stuck getting our car serviced at a place over 50 miles away. I know that you may have relationships with the folks in Leominster, but this is super inconvenient for customers. Additionally, because we get updates from the car when the doors are opened, we could tell that there would be several days between when the car would get worked on. We understand that you have other customers, but in the end given the length of time that the car was there, I can't see us using your services again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I'm very satisfied with my customer service at the desk, they answered all my questions and provided me with assistance in how to get and return my rental car while my truck was being repaired at the shop. Thank you guys, excellent service!
Likely to Recommend - 5.0/5.0 -
Highly recommend.
Repair Quality - 5.0/5.0 -
Thank to all! Being nice and helpful.
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and considerate staff. Very good experience
My Experience - 5.0/5.0 -
Very nice employees
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Excellent work I am totally satisfied nice customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional. Did the evaluation very efficiently. Gave us an appointment with time estimate and they completed work on time. Car looks like new. I would recommend to friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Medford Auto center. The administrative team was incredibly efficient and really nice to deal with. The work looks amazing. I will definitely be a return customer and will also refer people in my orbit to the shop for any work they need. Thanks so much to all of you for helping me through this and doing such a great job.
My Experience - 5.0/5.0 -
I’m so appreciative of the excellent, efficient, and professional service provided by Medford Auto Center. Within 48 hours, they restored my car to perfection after it was damaged in a hit-and-run. The quality of their work and their quick turnaround truly exceeded my expectations. I’ll gladly recommend them to others, and if I ever need auto repairs again, I know exactly where to go. Thank you, Medford Auto Center!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great, professional and quick service. Thank you for fixing my car in an efficient way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
I had to return the car for a battery leakage after I purchased it
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Took longer than expected due to incorrect order. Would have appreciated better communication regarding ongoing status/ETA. Lingering smell in car, likely due to painting/residue.
Customer Service - 4.0/5.0 -
Took longer than expected due to incorrect order. Would have appreciated better communication regarding ongoing status/ETA. Lingering smell in car, likely due to painting/residue.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication and quick service