Mels Autobody Inc. West

Likely to Recommend - 5.0/5.0 -

I have already recommended to my friends and family for any future repairs.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I spoke to a few different guys and my apologies for not remembering names, but I couldn’t be happier and more satisfied with the customer service I received from start to finish.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great communication and quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Cause of how I felt welcomed , and warm and the fantastic service

Repair Quality - 5.0/5.0 -

The staff is friendly and the services are superb. Thank you , and you even warned my car inside out and out washer fluid , that was amazing , you offered other free services . Thank you so much

Customer Service - 5.0/5.0 -

Customer service was exceptional—friendly, welcoming, and truly warm. The staff made every interaction feel personal and genuine, always with a smile. It was an amazing experience from start to finish!

Returned Clean

My Experience - 5.0/5.0 -

I appreciate all of the work done at Mel's. Everyone is very friendly and there is good communication on updates during the process. The cat looks great both in and out. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Work was done on time and everything looks great.

My Experience - 5.0/5.0 -

Although I know nothing about the process, I know the car looks great! I was impressed by the frequent updates. Most of all I appreciated the people I dealt with from getting an estimate until picking up my vehicle!!!!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Communication and scheduling could use some work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mels did a great job with my auto body repairs

Customer Service - 5.0/5.0 -

My car was delivered late, but your staff was very friendly and helpful

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have recommended you.

Repair Quality - 5.0/5.0 -

I’ve only had it back for a couple days and haven’t taken a road trip, but everything seems to work well. The front end looks great and I really appreciated the updates that were texted. Wyatt was great and also called with updates. I had it back in 3 weeks and I appreciate that. I highly recommend Mel’s.

Customer Service - 5.0/5.0 -

Wyatt was great and when I picked up my car, Thomas was great as well.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely, I will tell my friends what a great shop this is!

Repair Quality - 5.0/5.0 -

Beautiful job of repairing my vehicle. It looks brand new! Also, it came back cleaner than ever! This place is amazing

Customer Service - 5.0/5.0 -

All the guys were so sweet

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Mel’s Auto body is a very professional business. They stayed in touch with me through the whole process. I would highly recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

A huge thank you for cleaning my pickup INSIDE AND OUT! I know that was not part of the deal, thank you again!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very well satisfied with the work done on my car and the communication during the process. — Carol Reed

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good job

Repair Quality - 5.0/5.0 -

You guys did a great job on my car very good and knowledgeable people you have a outstanding staff would recommend to all my friends

Customer Service - 5.0/5.0 -

Great staff

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much for exceptional work done on my 4Runner. I appreciated the daily updates via text, the fast repair, your kind service and the detailing that was done on the interior. You guys are the best!

Likely to Recommend - 5.0/5.0 -

Never use another shop again!!

Repair Quality - 5.0/5.0 -

Wyatt was really easy to work with and the shop even polished out a spot on the opposite side of the damage at no charge. Definitely our go to for future work!

Customer Service - 5.0/5.0 -

We had an aftermarket decal on the bed of the truck that was a different color than the original. Wyatt ordered a replacement in our preferred color and it looks better than what we had!

My Experience - 0.0/5.0 -

The car was done ahead of expected finish date, which was wonderful! I was called on a Tuesday and told my car was done, I told them I’d be picking the vehicle up on Thursday. On Thursday, before my rental car is returned and before I even got to Mel’s to pick up my vehicle I received a text update reading “Update: confirming that you picked up your vehicle today. We enjoyed working with you. Mel's Auto Body - West.”. That’s great, but I hadn’t even seen the vehicle. I got to Mel’s and my vehicle was sitting outside. I went inside to pick up keys and such, everyone looked pretty unsure of what to do. The gentleman I had worked with wasn’t in office. I gave my name and asked about my vehicle. They asked if I had been called, I said yes, on Tuesday. One of the guys in the office was able to handle the paperwork. We walked outside and my car hadn’t been cleaned inside or out, I said that was fine being I had no choice, my rental was gone and I had no other option. And there was writing on multiple windows on my vehicle, I asked them to clean it off. The vehicle looks good work wise, but the office and paperwork part, along with updates for timing and communication wasn’t really working together.