Mercedes Benz of Alexandria Collision Center

5.0 (3,810reviews)

99%

(703) 341-2162

628 South Pickett Street, Alexandria, VA 22304

99%

See Photos

628 South Pickett Street
Alexandria, VA 22304

Get Directions Website Email

About Mercedes Benz of Alexandria Collision Center

See Photos

628 South Pickett Street
Alexandria, VA 22304

Get Directions Website Email

We are a state of the art collision repair center, working on all makes and models. BEST OR NOTHING

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check

Languages

Spanish
Arabic

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (3,810)

Sort By:
Newest
Rating

3,716 Customers Rated

5 Stars

87.4% Complete

(3330)
4 Stars

6.9% Complete

(264)
3 Stars

1.5% Complete

(59)
2 Stars

0.7% Complete

(25)
1 Star

0.2% Complete

(9)
< 1 Star

0.8% Complete

(29)

Customers say

Overall Customer Satisfaction

Customers consistently praise MB Alexandria Collision Center for exceptional service quality, professional staff, and outstanding repair work. Many highlight the team's dedication to keeping customers informed throughout the repair process via calls, texts, and emails. Repairs are frequently described as restoring vehicles to brand-new or showroom condition, with paint matching and bodywork receiving particular acclaim. Timeliness is a strong positive theme, with numerous customers noting vehicles were ready on or ahead of schedule. A few customers, per their own comments, noted areas for improvement such as more proactive communication and delays in some cases, but the overwhelming sentiment reflects a highly satisfying experience that earns strong recommendations.

Select to learn more

Service Quality
Timeliness
Communication

"... finish. From the very beginning, the team demonstrated professionalism and genuine care. The director ensured that everything ran smoothly and maintained a high ..." Read more

"... I brought my vehicle MBAC because I expected the highest quality of work to be done on the restoration of my vehicle and that is exactly what I received…." Read more

"The car was not only repaired, they restored it to its original brand new condition."

"Their professionalism and the quality of their work is unprecedented. Definitely a top flight operation!"

"Despite delays from the insurance company, my vehicle was delivered as promised."

"I mentioned I had a planned trip and she took note and worked with your team to have it completed before my trip."

"My car was ready ahead of the promised time."

"3 days early"

"Took way too long to determine estimate and coordinate with insurance company. Also too long to repair vehicle. ..." Read more

"... car looks great! It was completed timely and I was kept abreast of the progress every 48hrs." Read more

"Yes; I received texts keeping me advised on how they were proceeding."

"I love the facts that they are using a new technology method to give customers firsthand knowledge to see theirs vehicles in progress and completions."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... finish. From the very beginning, the team demonstrated professionalism and genuine care. The director ensured that everything ran smoothly and maintained a high ..." Read more

"... I brought my vehicle MBAC because I expected the highest quality of work to be done on the restoration of my vehicle and that is exactly what I received…." Read more

"The car was not only repaired, they restored it to its original brand new condition."

"Their professionalism and the quality of their work is unprecedented. Definitely a top flight operation!"

"Despite delays from the insurance company, my vehicle was delivered as promised."

"I mentioned I had a planned trip and she took note and worked with your team to have it completed before my trip."

"My car was ready ahead of the promised time."

"3 days early"

"Took way too long to determine estimate and coordinate with insurance company. Also too long to repair vehicle. ..." Read more

"... car looks great! It was completed timely and I was kept abreast of the progress every 48hrs." Read more

"Yes; I received texts keeping me advised on how they were proceeding."

"I love the facts that they are using a new technology method to give customers firsthand knowledge to see theirs vehicles in progress and completions."

John (Toyota owner) reviewed 9/4/26

Evan (Audi owner) reviewed 8/31/26

Jerrod (Mercedes-Benz owner) reviewed 8/27/26

Excellent job!

I excellent customer service, very knowledgeable and helpful.

Ilan (Mercedes-Benz owner) reviewed 8/27/26

Amazing team!!

Joel (Mercedes-Benz owner) reviewed 8/24/26

John (Infiniti owner) reviewed 8/24/26

Sanjith (Mercedes-Benz owner) reviewed 8/20/26

Nicholas (Mercedes-Benz owner) reviewed 8/20/26

Ltcol Marcus (Volkswagen owner) reviewed 8/19/26

Chickona (Mercedes-Benz owner) reviewed 8/18/26

Fantastic service provided. Enjoyed working with my service rep she was very knowledgeable and accommodating they were trustworthy, honest and professional

Artiss (Lexus owner) reviewed 8/18/26

Milton (Mercedes-Benz owner) reviewed 8/17/26

Kenneth (Mercedes-Benz owner) reviewed 8/17/26

Myra (Mercedes-Benz owner) reviewed 8/14/26

This is the second repair, each time I was completely satisfied.

Car repairs were as if the vehicle was brand new.

Representatives were knowledgeable and pleasant.

Ada (Mercedes-Benz owner) reviewed 8/13/26

Great customer service

Nilyon (Mercedes-Benz owner) reviewed 8/12/26

I was very pleased with customer service of MB ALEXANDRIA COLLISION. Selynne, who was my service adviser, was very friendly and professional. Her professional approach in getting the job done of getting my car back to me in a timely fashion was CUSTOMER SERVICE & SATISFACTION at it's best: she exceeded my expectations. Lastly, your work of restoring my car to the way it looked when I bought it was remarkable. I would recommend anyone who needs car body repairs to come here. So, KUDOS MB ALEXANDRIA COLLISION.

Sophia (Mercedes-Benz owner) reviewed 8/11/26

Yes everyone

Great service from start to finish I would recommend anyone that nears repair to come to Mercedes Benz Collision Center

John (Mercedes-Benz owner) reviewed 8/10/26

Looks great! Thanks for the excellent service and repair work.

Selynne was awesome! Kept me informed all along the way and made sure any schedule changes were communicated to me.

Adeleye (Mercedes-Benz owner) reviewed 8/10/26

Hayward (Mercedes-Benz owner) reviewed 8/7/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Mercedes Benz of Alexandria Collision Center

About Mercedes Benz of Alexandria Collision Center

Reviews (3,810)

3,716 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -