Mercer Auto Body, Part of The Aureus Group

4.9 (1,474reviews)

98%

(610) 444-0925

541 East South Street, Kennett Square, PA 19348

98%

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541 East South Street
Kennett Square, PA 19348

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About Mercer Auto Body, Part of The Aureus Group

See Photos

541 East South Street
Kennett Square, PA 19348

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 45 years.

Mercer Auto Body is an auto body and collision repair shop that repairs all makes and models of vehicles and has been in Kennett Square for 42 years. We understand that auto repairs can be a hassle and can sometimes get expensive. We work hard to make the repair process easy for you by working with you to meet your needs and budget, and by getting your vehicle back on the road as fast as possible.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,474)

Sort By:
Newest
Rating

1,354 Customers Rated

5 Stars

80.1% Complete

(1180)
4 Stars

6.3% Complete

(93)
3 Stars

2.4% Complete

(36)
2 Stars

1.3% Complete

(19)
1 Star

0.4% Complete

(6)
< 1 Star

1.4% Complete

(20)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, with repairs frequently described as restoring vehicles to like-new condition. The communication experience stands out strongly, with many customers highlighting proactive text and phone updates throughout the repair process. Timeliness is another key strength, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement directly in their feedback, including delays in receiving initial estimates, inconsistent communication in early repair stages, and occasional minor fit-and-finish issues upon vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... very impressed with the speed of the repair, the excellent customer service, and the outstanding communications. I received an update every day or two and was most ..." Read more

"... amazing from start to finish. Communication was great, the work was done faster than expected, and my car looks perfect. Youd never know it was in an accident. Everyone ..." Read more

"Mercer Auto Body is second to none. I previously had work done on my truck which went ..." Read more

"... the work needed in detail. My quote was fair and work was completed sooner than expected. I was amazed that the car looked new The paint blended in perfectly They even washed the ..." Read more

"Excellent customer service and quality of work. The repairs look great."

"They did a great job, the car looks like new. AND they turned it around faster than quoted! Thank you!"

"Excellent customer service and prompt service. Completed repairs ahead of time. From initial welcome to their shop and throughout the process I was kept involved ..." Read more

"My car was ready before the expected day"

"... confirmation from State Farm which took ~10 days the car was in the shop for over a month. Way too long in my opinion" Read more

"... the repair would take 3 to 5 days. We would have appreciated being told why it was taking longer and more realistic timing estimates." Read more

"... their level of customer service and communication. I literally got an update almost every day that they had my car." Read more

"They were excellent communicators told me exactly how things would go and delivered the completed repairs on exactly the ..." Read more

"Communication not good in beginning. Took about two weeks for them to even start on the car, and communication ..." Read more

"... repair work started on the car which was about 2 weeks we were getting no updates and were not getting call backs. Why did it take over 10 days to get estimate to ..." Read more

"Fabulous customer service, very professional, excellent communication. Very pleased. Would definitely recommend."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... very impressed with the speed of the repair, the excellent customer service, and the outstanding communications. I received an update every day or two and was most ..." Read more

"... amazing from start to finish. Communication was great, the work was done faster than expected, and my car looks perfect. Youd never know it was in an accident. Everyone ..." Read more

"Mercer Auto Body is second to none. I previously had work done on my truck which went ..." Read more

"... the work needed in detail. My quote was fair and work was completed sooner than expected. I was amazed that the car looked new The paint blended in perfectly They even washed the ..." Read more

"Excellent customer service and quality of work. The repairs look great."

"They did a great job, the car looks like new. AND they turned it around faster than quoted! Thank you!"

"Excellent customer service and prompt service. Completed repairs ahead of time. From initial welcome to their shop and throughout the process I was kept involved ..." Read more

"My car was ready before the expected day"

"... confirmation from State Farm which took ~10 days the car was in the shop for over a month. Way too long in my opinion" Read more

"... the repair would take 3 to 5 days. We would have appreciated being told why it was taking longer and more realistic timing estimates." Read more

"... their level of customer service and communication. I literally got an update almost every day that they had my car." Read more

"They were excellent communicators told me exactly how things would go and delivered the completed repairs on exactly the ..." Read more

"Communication not good in beginning. Took about two weeks for them to even start on the car, and communication ..." Read more

"... repair work started on the car which was about 2 weeks we were getting no updates and were not getting call backs. Why did it take over 10 days to get estimate to ..." Read more

"Fabulous customer service, very professional, excellent communication. Very pleased. Would definitely recommend."

Shuja (Honda owner) reviewed 8/31/26

Bradley (Dodge owner) reviewed 8/28/26

The entire Mercer team made a stressful situation smooth and seamless. Robert communicated very well and was with me every step of the way.

Annamartina (Kia owner) reviewed 8/28/26

Clear & honest communications. Helpful with rental car logistics.

Luis (Honda owner) reviewed 8/28/26

Very good job love how perfect color matched as if I never had an accident.

They were amazing. They updated me when they had everything ready to go. I was still able to drive my car until they were ready to start on it. They kept me updated on every single thing. Customer service services very very very, very, very good.

Enterprise (Honda owner) reviewed 8/28/26

Everything was perfect!

Diana (Lincoln owner) reviewed 8/24/26

Very kind, polite, prompt, and professional

Very kind and helpful

John (Toyota owner) reviewed 8/24/26

I am very satisfied with the work that was done to repair my vehicle and how professional and kind everyone was. I would definitely recommend them.

I would definitely recommend Mercer auto body.

John (Jeep owner) reviewed 8/24/26

Mario (Toyota owner) reviewed 8/20/26

Kimberly (Nissan owner) reviewed 8/20/26

Already did.

Robert was awesome! Kept me updated almost every day.

Excellent

Andrew (Chevrolet owner) reviewed 8/20/26

Can’t tell there was any repair or damage

Completed my vehicle in a timely manner. Staff was professional and courteous

Mark (Honda owner) reviewed 8/17/26

Enterprise (Hyundai owner) reviewed 8/17/26

Robert & Mercer team are great! 10/10

Everything was perfect!

Claire (Volvo owner) reviewed 8/13/26

Regular communication kept me up to date on repair process. They arranged transportation with rental car which was bery convenient. Repair work looks great.

Great communication

Gary (Mercedes-Benz owner) reviewed 8/13/26

Dale (Ford owner) reviewed 8/12/26

They do an excellent job

They did an excellent job fixing our car

Kept us informed as work proceeded

John Paul (RAM owner) reviewed 8/10/26

Peter (Ford owner) reviewed 8/10/26

Excellent body shop. Top notch customer interface and support. Work done was first class !!!

Excellent shop

Excellent work

Customer focused

Barry (Volkswagen owner) reviewed 8/10/26

Elizabeth (Acura owner) reviewed 8/6/26

Excellent service

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Mercer Auto Body, Part of The Aureus Group

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Mercer Auto Body, Part of The Aureus Group

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,474)

1,354 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0