Midland Ford - Lincoln
In operation 42 years, 11 years at this location.
Midland Ford-Lincoln is a family owned and operated dealership. We have a brand new repair facility with highly trained technicians with over 30 years of experience ready to work on your vehicle. We have friendly staff ready to help with your needs. We provide rental and loaner cars when available and we also have pickup and delivery options as well. We work on all makes and models and are even certified to work on the new Ford aluminum F-150 trucks! We work with all insurance companies and are Direct Repair for Farmers , Statefarm , Farmbureau ,AAA and preferred for Frankenmuth! We are always here to help and answer any questions you might have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 7:00 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 7:00 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
The body work they did does look good and the paint does as well. Just not happy about all the other issues I have already listed.
Repair Quality - 3.0/5.0 -
Left deer guts and hair on the parts they reused. Couldn't even clean them up. The guts had mold on them when I picked up my truck. Truck was very dirty when I picked it up still, I was told by the staff that part of the repair process was they vacuum the truck and clean it up. This did not happen. Also called me 2 days after I picked it up and said they forgot to calibrate the front camera so now I have to take it back in 2 weeks and drop it off again which is a big inconvenience and waste of my gas but I am happy they at least called because I did notice the camera seemed off.
Customer Service - 3.5/5.0 -
Staff were all VERY friendly and courteous. However they told me they would clean the truck up but that didn't happen. I asked them to take care of a recall notice I just received in the mail from ford but that didn't happen. The pickup process took much longer then needed because they told me I owed a thousand dollar deductible. I told them that is not true as my comprehensive insurance has 0 deductible and my insurance agent told me I had 0 deductible. She tried to call my insurance company a couple of times while I waited but could not reach anyone as it was after 4:30. Finally they noticed my check from the insurance company was for the full amount and I did not owe anything further so they let me take my truck home but I was worried they were not going to allow me to take it and I was dropped off with no vehicle. Not a big deal but it would have saved a lot of time and worry had they just had the correct info in their computer.
Likely to Recommend - 5.0/5.0 -
They do quality work
Repair Quality - 5.0/5.0 -
They fixed my vehicle and returned it to looking like new
Customer Service - 5.0/5.0 -
Everyone was very pleasant to talk to. They explained things well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and the work was perfect
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service & very accommodating
Repair Quality - 5.0/5.0 -
Car was fixed & returned washed & cleaned.
Customer Service - 4.5/5.0 -
Friendly staff that also worked in an oil change
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The outcome met expectations. As long as my yearly insurance rates don’t increase because I made a claim.
Customer Service - 4.5/5.0 -
Good communication.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car got done faster than I expected looks great! They did a wonderful job!!
Customer Service - 5.0/5.0 -
I was very satisfied
Returned Clean
Likely to Recommend - 4.0/5.0 -
The electronic portion of this job still needs work
Repair Quality - 0.5/5.0 -
Excellent service. I like the product the shop produces. But I'm having headlight issues after the repair. I brought it up yesterday when I picked up the vehicle. He cleared the code. Everything worked. I drove last night and it happened again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did a very honorable job on my Jeep. Kayla was very professional and honest about what needed to be done and she made sure that the Jeep was complete before I picked it up
Repair Quality - 5.0/5.0 -
Midland Ford did a great job of repairing my Jeep! They did it in the time that they said that they would.
Customer Service - 5.0/5.0 -
They did what they told me the vehicle needed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work. The office gal was very helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
just took a long time to get in to get fixed
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
If asked, I would relate my experience.
Repair Quality - 4.0/5.0 -
I was told the repair would be done in 3 days, but it took a week because they had problems matching the paint. Then when I picked it up and inspected the repair, I found that the parts had not been put together completely and there was a gap at the seam between two parts. So I had to return 4 hours later to finally get the completed car.
Customer Service - 4.0/5.0 -
They should have correctly matched and attached the parts before calling to tell me the job was done. This shows lack of quality control.