Midland Ford - Lincoln
In operation 42 years, 11 years at this location.
Midland Ford-Lincoln is a family owned and operated dealership. We have a brand new repair facility with highly trained technicians with over 30 years of experience ready to work on your vehicle. We have friendly staff ready to help with your needs. We provide rental and loaner cars when available and we also have pickup and delivery options as well. We work on all makes and models and are even certified to work on the new Ford aluminum F-150 trucks! We work with all insurance companies and are Direct Repair for Farmers , Statefarm , Farmbureau ,AAA and preferred for Frankenmuth! We are always here to help and answer any questions you might have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 7:00 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 7:00 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
If asked, I would relate my experience.
Repair Quality - 4.0/5.0 -
I was told the repair would be done in 3 days, but it took a week because they had problems matching the paint. Then when I picked it up and inspected the repair, I found that the parts had not been put together completely and there was a gap at the seam between two parts. So I had to return 4 hours later to finally get the completed car.
Customer Service - 4.0/5.0 -
They should have correctly matched and attached the parts before calling to tell me the job was done. This shows lack of quality control.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like always you guys did an awesome job and did it in a timely manner
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Car looks great. Nice job on repairs
Customer Service - 3.5/5.0 -
Only spoke with Kayla. Called Friday before to ask where to drop car Sunday evening & where to put keys. Dropped car Sunday & Tuesday received call asking if I wanted to reschedule. Explained I dropped car Sunday. No call on Monday asking about car. Called that Friday to ask status & was told one of the ordered parts had to be reordered. No updates on car were given. Would have been nice to be updated since I had to borrow a car during repairs.
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the results of the repair work on my 2018 Ford Fusion!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
9 because the lady who deals with dissatisfied customers addressed the issue. If she hadn’t addressed the issue,I’d rate the body shop managers as a 8 or 7.
Repair Quality - 4.5/5.0 -
My car was in for an accident repair. It took a long time to get on the repair list( went there first week in December, but didn’t get on the list until first week in January). When I picked it up the car hood really hadn’t been adjusted enough. I spoke with the customer service rep who talked with the body shop. The issue was addressed— the hood fits a little better now.
Customer Service - 4.0/5.0 -
The repair shop personal didn’t really attempt to resolve the concern. But the Customer service lady was helpful— she was not part of the repair shop’s personal. She is the person who helps “dissatisfied customers”. She was the one who got the repair shop’s to fix the concern.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All employees were very attentive and helpful. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the repairs at Midland Ford.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They even fixed a glitch with my horn (from the accident) that I noticed 2 days after picking it up. Got it right in and fixed it while I waited.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0 -
They were very helpful and answered all my questions they were very professional