Midland Ford - Lincoln
In operation 42 years, 11 years at this location.
Midland Ford-Lincoln is a family owned and operated dealership. We have a brand new repair facility with highly trained technicians with over 30 years of experience ready to work on your vehicle. We have friendly staff ready to help with your needs. We provide rental and loaner cars when available and we also have pickup and delivery options as well. We work on all makes and models and are even certified to work on the new Ford aluminum F-150 trucks! We work with all insurance companies and are Direct Repair for Farmers , Statefarm , Farmbureau ,AAA and preferred for Frankenmuth! We are always here to help and answer any questions you might have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 7:00 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 7:00 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Midland Ford goes above and beyond with their customer service. They kept me updated several times during the repair process. I would recommend them to everyone!! I was actually referred to them by my son-in-law who has used them twice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Took way too long!
Customer Service - 3.5/5.0 -
Dustin was friendly but I always had to call about the status.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
It started off terribly by Midland ford forgetting to “submit” a form properly to my insurance State Farm. So when I would call Midland ford they said “we sent the repair estimate in” but State Farm said they didn’t, so they had to call and realized the estimate wasn’t formally submitted, so this added 2 extra days, from there, my car was in for a month and I had to call for any updates, I never heard a timeline or an estimate on when my car would be done, being without a car for a month was extremely hard with no other options, there was never an offer of a rental, I had to ask about it and ask about even being put on a wait list, so customer service was lacking. The worst part was I was contacted that my car was done and could be picked up, when I got in my car, I had an alert on my dashboard for lights, so it was not done, then the mechanic took it back and tried to tell me it’s because I had a bad battery and I just need to drive off and get a new battery and the light “should” go away. I refused to drive off the lot with this answer. I was in for service and the lights on my car were still showing. So I asked to see a service manager that at least told me she would charge the battery and see if that is truly why, then she had someone drop me off at home. After all of this, they called to let me know that it WASNT the battery, it was the service they did. They didn’t calibrate the internal Volkswagen light computers and this had to be done by Ralley Imports. Nobody apologized for telling me they were wrong and essentially tried to get me to leave without my car being fixed properly. Overall my car looks good and the repairs look good, I was just very turned off by the customer service and the timeline of events.
Customer Service - 0.5/5.0 -
See last comment
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was fixed in one week and looks beautiful. Staff was very nice.
Customer Service - 5.0/5.0 -
Staff made my experience very easy and very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They got our car in quickly and did the repair faster than estimated. The repair looks great.
Customer Service - 5.0/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never get any person i now business again I went out my way use this shop had good experience in passed not any more
Repair Quality - 0.5/5.0 -
Will never go back here again
Customer Service - 0.5/5.0 -
Will never go back here again shuld fix my car my self
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Things went well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Made things easy and kept me informed while the work was being completed. Repair looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, and wonderful service. I would not go anywhere else!
Customer Service - 5.0/5.0 -
Wonderful and very communicative!