Mike Dorian Ford
For over 50 years, the Dorian Family has been serving the Detroit area helping members of the community purchase, lease, service, or repair new and used cars, trucks, and vans. The Dorian Collision Center offers a full range of car repair and services for vehicles of any make or model. Provided services include aluminum repair, paint refinishing, mechanical diagnosis, and frame straightening. We understand the large investment in owning an automobile and the tragedy that can come with getting into a car accident. At the Dorian Collision Center, we work for you to maintain the vehicle value along with your personal safety through our professional repair process. Direct Repair Programs include AAA, Allstate, Ameriprise, Citizens, and more. Our estimators and technicians are State, I-CAR, and ASE certified to provide top-quality, professional services in a timely manner.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Your technicians in the body shop always act professional and kind...and stand by their work..that's why this ford dealer always is my choice..thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already took this survey,,thanks.. Professional, kind,and stand by your work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Service is awesome
Repair Quality - 5.0/5.0 -
car looks brand new again
Customer Service - 5.0/5.0 -
Brad and all the other service men were very polite to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was completed before expected
My Experience - 5.0/5.0 -
Brad and Mark Chiamp were very helpful. All staff were pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated that you moved my car from the collision center to the service center for a few minutes to help program in my new phone. It brightened my day since I am recovering from a back injury. I have not received as much care from other dealerships.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This would have been a 10 if I received it nice first time but sometimes things happen. I was still ok if it would have been fixed properly promptly or a call to bring it back as promised and I wasn’t made to feel bad that Dorian didn’t do a good job. There was even tape still in the door when I picked it up. I pointed it out to Kevin and he scraped it off in front of me after I paid for the out of pocket repairs.
Repair Quality - 1.5/5.0 -
There is a Bubble in the paint and around the door-handle is pushed in on the top and bottom. I brought it in for a ding that I couldn’t live with. I can’t live with the other 2 that it came back with. Kevin said it was a manufacture defect but I have had the car for 3 years and it wasn’t there until Dorian repaired the order ding. My brother has the same exact car and his doesn’t have a 2 dings around the door handle. Kevin put my number on his desk. It’s been a week no call. Plus now I will need to rent another vehicle which will be an inconvenience and additional expense for me because of Dorian. This should have been done correctly before being released. Especially the paint bubble. I didn’t complete the State Farm survey yet believing that this would be fixed but will probably need to.
Customer Service - 1.5/5.0 -
I was made to be felt guilty asking for my car to be fixed properly. Didn’t get a call back for now over a week to bring it back. I think they think that I will just forget.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and fast service very understanding and polite people that worked with me very well.
Customer Service - 5.0/5.0 -
Great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My expected due date was off by a week. But quality work takes time so i wasn’t too disturbed by it. Vehicle actually drives better than before my incident. So truly no complaints and completely satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and prompt and fixed good the first time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great bodywork on truck
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The bumper isn’t assembled properly, the moisture from outside is covering my headlights, the lamp wasn’t repaired. My vehicle was returned with a check engine light on. I’m not satisfied with the job that was done. I don’t know what to do or who to contact.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My bumper is not assembled properly, the headlight isn’t sealed correctly and water is inside of it. My vehicle was returned to me with a check engine light.
Customer Service - 0.5/5.0 -
Took my money and pushed me out the door
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The work itself was first rate, but it took a week longer than you said, so you should have just said it was going to take 2 weeks. And when we got the car back the spare tire was loose and up in the back and the driver floor mat was out and loose as well.