Mike Erdman Body Shop

My Experience - 5.0/5.0 -

Everyone was friendly and helpful, fast service and quality work. Process was incredibly smooth. Thank you!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The dashboard lights that came on after the accident came back on after service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

All the work appears to have been done very well and the car looks good

Customer Service - 5.0/5.0 -

Can’t speak highly enough of Martha. She is super friendly and always willing to provide as much information as needed. Didn’t always feel the same customer service from others at the shop, but I may have just caught them on a bad day.

Returned Clean

My Experience - 0.0/5.0 -

I received a phone call on November 18th at 4:08pm informing me my truck was ready to pick up. Upon picking up my vehicle the next day (November 19th) it was in fact not ready. My bumper had been put on incorrectly… it wasn’t even level. It was more crocked than anything. Also on the drivers side if the truck the plastic cap over my bumper… it wasn’t sitting flushed. I ended up waiting for approximately 2 and 1/2 hours. Francis was very respectful and pleasant. He tired many ways to correct the situation, however Ben made the situation worse. Ben returned my vehicle to me a second time stating “your vehicle is ready.” I looked at it and it was not. The plastic cap was still not sitting flushed over my bumper. Ben proceeded to tell me “your truck was perfect before you got here”. If my vehicle was in perfect condition why did they put my bumper on crooked and why did it have to be realigned and fixed? I then went over to the left side of the bumper AGAIN, and showed him it was not correct. I could put my finger underneath it and lift it up. Ben then proceeded to accuse me on “yanking” on the part. I told him that was the wrong adjective to use as I was merely showing him it’s not perfect as he claimed. Come to find out they had to order and new part. The part they attempted to have me drive away with on the 19th was a BROKEN PART. So clearly my vehicle was not treated with any customer satisfaction, it was more of a let’s get the money from the insurance company and call it a day. The customer service was dreadful and the work on my truck was haphazard. In fact 3 different plastic caps had to be put on my truck before it was correct. Upon doing so the very last cap that went on my truck the technicians did further damage by breaking the light on the side of my license plate. So I had to wait a additional day because they had to order a new light. My truck was in the shop for over 2 weeks. I mean it was just dreadful. My family have been Nissan owners for 22 years… I will never go back to Mike Erdman Collision Repair, and neither will my family.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I was very happy with the body shop. They took care of the insurance people and kept me informed as the repair progressed. I would recommend them to everyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new thanks

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They did a nice job.

Repair Quality - 5.0/5.0 -

They did a very nice job.

Customer Service - 5.0/5.0 -

I was being kept informed during the various stages of the repair.

Likely to Recommend - 5.0/5.0 -

Especially for Toyota

Repair Quality - 5.0/5.0 -

Excellent communication. Work was really good and pick up was excellent.

Customer Service - 5.0/5.0 -

Reception was nice and Ben was knowledgeable and easy to work with.

Returned Clean

My Experience - 5.0/5.0 -

The handel on the tailgate works as it should, a job well done. Thank you Mike Erdman. It was a good experience working with the folks at Mike Erdman Body Shop.

My Experience - 5.0/5.0 -

When I got my beautiful Cadillac back I couldn’t tell where the dent had been. What a professional job!

Likely to Recommend - 4.5/5.0 -

I wasn't concerned about the extra day or two it took because I suspected (and I now KNOW) the job would be top quality. What burnt me was the inefficiency of the BS I ran into at the front desk. Again, Dustin and Benjamin did a terrific job and are to be commended. Also, the car is repaired and is as beautiful as the day I bought it. In fact, it was even washed and cleaned up for me when I picked it up. I would give you straight 10's if I hadn't been given consistent, errant information from the front desk.

Repair Quality - 5.0/5.0 -

The car was as good as new when I got it back. You couldn't tell there was ever a dent in the hood!

Customer Service - 4.0/5.0 -

The "front desk" consistently gave me wrong answers. I was told they " couldn't possibly get to it this week" when I brought it in. Then the gentleman in charge said "no problem" and got it in ASAP. Then, when I called about the status (nobody called) I was told it would be next week. Again,, the gentleman in charge (Benjamin?) said it might take an extra day (which was no problem). Then I got a text that the car would be ready on Friday and the lady at the front desk again said it would be next week and "those texts are always wrong," only to find, when talking to Benjamin that the car would, in fact, be ready that day! Finally though, Benjamin called me and told me the car was ready. Three cheers for Benjamin. Zero for the front desk. (You would get all 10's if it wasn't for her.)

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, good timing, friendly staff

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am extremely pleased with the service that I received. I was kept updated and my repairs were done within a great time frame. They are excellent at keeping me informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was extremely pleased with Mike Erdman auto repair. They did a beautiful job on my car and the service was outstanding. They keep me in the loop throughout the entire process which done in great time.

Customer Service - 5.0/5.0 -

The lady That I dealt with at the desk was awesome. So helpful and informative.

Returned Clean

My Experience - 0.0/5.0 -

Water in my car’s trunk, some stains on replaced parts, I asked about these stains and received answer that those are residual from soap and my car needs good car wash.

Likely to Recommend - 3.0/5.0 -

It was good, not great

Repair Quality - 4.0/5.0 -

It is acceptable but not perfect

Customer Service - 3.0/5.0 -

Good, not great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Trunk latch not working properly

Customer Service - 5.0/5.0 -

They are patient and welcoming. Great staff

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend you guys to everyone

Repair Quality - 5.0/5.0 -

The body shop did great work, second time going there and I’m very satisfied with the outcome, thank you.

Customer Service - 5.0/5.0 -

They were amazing, and do great work,

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely recommend

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never would I recommend this place

Repair Quality - 0.5/5.0 -

Paint did not match the rest of vehicle. Although damage was fixed the car was ruined due to a poor paint job. It was so bad I decided to trade my vehicle in for a newer model. Will not recommend shop for any other Geico insurance customer

Customer Service - 2.5/5.0 -

Frank the manager did the best to explain to me why the paint did not match. However, it was not a good result since I changed my car. Not satisfied

Returned Clean