Classic Collision Cocoa

5.0 (816reviews)
99%
2951 Grissom Pkwy,  Cocoa,  FL  32926
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In operation 43 years, 5 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cocoa, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Email

Reviews (816)

Customers say
Overall Customer Satisfaction
Customers consistently praised Classic Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop excelled in proactive communication, providing updates 3 times a week via calls and texts, which customers found reassuring and stress-free. Timeliness was a standout strength, with numerous vehicles completed ahead of schedule. Complimentary interior and exterior detailing was frequently highlighted as a delightful, unexpected bonus. A few customers noted minor issues such as overspray, greasy handprints, or missing personal items, and one mentioned parts delays affecting rental costs - all shared directly by customers as areas for improvement.
AI-Generated from reviews written in the last 12 months
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"I cannot recommend this shop enough! The heavy collision repairs on the car are outstanding and it literally looks brand new again. The paint ..." Read more
"Customer service is excellent. They are organized and work well as a team. The front office employees are on top of it and easy to work with. ..." Read more
"Classic Collision did an excellent job. I cannot tell that the car was ever damaged. And they cleaned my ..." Read more
"... made everything feel smooth and stress-free. The quality of the work was outstanding, and my car looks fantastic. Im truly a very satisfied customer and ..." Read more
"... with an update, which gave us real peace of mind. The repairs were incredible. When we got the vehicle back, it was like nothing had happened. And something ..." Read more
"... times a week and kept up to date on the progress. The repair schedule was right on track and job was completed on time. All my questions were answered and instructions ..." Read more
"... excellent, keeping me informed every step of the way. Car looks great and was finished ahead of schedule" Read more
"... contact 3 times a week with the progress of our car. So happy about the short timeframe it took to repair the car. Just overall pleased with the customer service ..." Read more
"After the vendor sent the right part the shop was right on it"
"Classic Collision called me three times each week, I think this is going above and beyond!"
"... schedule the repair and insurance claim right away. Theres no lack of communication from them, whether it was a text message or a call, I was not in the ..." Read more
"Was contacted three times a week and kept up to date on the progress. The repair schedule was right on ..." Read more
"... for the work being done. Scheduling is flexible and communication throughout the repair process was excellent. The repair work turned out excellent. Overall, I ..." Read more
"Everyone was wonderful! I highly appreciated how often I was updated on the progress made or the delay. The communication with ..." Read more

My Experience

Your Cocoa office is very responsive and kept me up to date regularly. It was a pleasure working with them

Likely to Recommend

Repair Quality

All is well thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly, kept me informed. Job was done quicker then expected and it was nice that they helped with the rental as well.

My Experience

CC-Cocoa did a superb job repairing our vehicle after it was hit by a large falling tree limb. Repairs look great, communication was great. The CC-Cocoa team (especially Dean, Brittany and Johnny) was professional, personal and genuinely interested in exceeding expectations. Kudos and thank you!

Likely to Recommend

Without any doubt, I would (and will) recommend this team at CC-Cocoa!

Repair Quality

I could not be more pleased. The work well exceeded my expectations.

Customer Service

CC-Cocoa has the best communication practices, estimating skills, repair competence and pure customer care orientation than I have even seen in the automotive service industry in the past 50 years. Dean Passmore (my lead service adviser) is a huge asset to your company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, great price and honest people!!!

My Experience

My Experience

Everyone there was very pleasant and helpful. Brittany did an amazing job staying in touch and making sure all my questions were answered. She was very patient and explained the process when I first called. The car looks perfect! I'm very happy with my entire experience there. I'm so glad my co-worker Kristen Pena had work done there and she strongly recommended you to me. Thanks for a good experience!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate you guys for being so helpful and patient with the lack of communication from the other claims adjuster and keeping me constantly updated. And I’d also like to thank you guys for vacuuming and cleaning my interior as well, that was a great touch and it’s greatly appreciated!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied. The work was done timely and looks great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Both Dean and Brittany were a pleasure ro work with. Dean was polite and took great care of the car. Also knowledgeable and paid attention to detail. Brittany was very informative and called me with updated everh Monday, Wednesday and Friday just like she said she would. I could not have asked for a better experience.

Likely to Recommend

Repair Quality

Dean and staff quite helpful

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Front desk service was great. However, mechanics claimed repair was finished, but my vehicle still has issues. Now upper management is saying they can’t extend hours or open a saturday shift to accommodate their issue of not actually having my vehicle repaired.

Customer Service

Front desk was great, but unhappy with upper management support.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The office staff were very friendly and knowledgeable. They made everything as seem less as possible. The work on the car was excellent! We were very happy with the outcome and would recommend this group to family and friends. Thank you!

Likely to Recommend

Repair Quality

We were very satisfied with our recent repair. Everyone there was very nice and kept us up to date on what was happening with our repairs. The work was done on time and we were very pleased with the results. I would highly recommend classic collision to my friends and family.

Customer Service

All staff members were kind and courteous.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Calidad ,compromiso ,una excelente atención y trabajo impecable gracias La atención al cliente ,como en familia

My Experience

Very satisfied! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate how thorough and honest they were throughout the whole process. They even gassed up my car and gave the interior a thorough cleaning. This is the second time they’ve serviced a car of mine and they always do a great job. Thank you staff at Classic Collision! Keep up the great work :) -Bri

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