Classic Collision Titusville

My Experience - 5.0/5.0 -

Great job! Staff were very accommodating and pleasant to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

I have been repeat customer for three or four times but now I may look into someplace else

Repair Quality - 2.5/5.0 -

The repair of my truck took twice as long as was suggested, and it was nearly $2000 more than what the estimate was given originally it seems like it could’ve been repaired for a more economical price

Customer Service - 3.0/5.0 -

I believe that I was misled with the evaluation and estimate

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0

My Experience - 0.0/5.0 -

I brought my car in for a small bumper repair because you are a Progressive Preferred shop. There was apparently a staffing problem which caused you to keep my car for 11 days. Because I needed a rental car and my deductible for a rental is $750, I chose to pay the daily rate for insurance at Enterprise. This should have been around $100. Instead, I paid over $200 to cover all the time it took to paint the bumper and calibrate the sensors. During the time things were running late, there was no indication that there was a staffing issue and multiple promises were made and not kept. I had talked to someone about other work that would be paid out of my pocket including a new fender, hood and grill repair and the rear fin painted. However, it's unlikely I will bring it there. There was no apology or effort to retain my business, which is too bad. My car is getting ready to cross 200,000 miles and it will need to have some body work performed. But I would want to go to someone that doesn't have a single point of failure that causes all work to stop.

Likely to Recommend - 0.5/5.0 -

See first comment

Repair Quality - 2.0/5.0 -

While the repair was fine, you had my car for 19 days costing me $455 in rental car insurance. Yes, I chose that but $23/day is cheaper than my $750 deductible. A monir bumper repair was quoted at 5 days. It took you more than 3X that due to a staffing issue. Even if the painter was out for illness or a legit reason, having your entire paint process stop is bad management. A business should never have a single point of failure. Even more disturbing is the lack of apology and the multiple failed promises. I have other body work not related to an insurance claim that needs to be done and you are aware of that as you did an estimate for me (~$3500). This is the second survey you sent and I have yet to receive anything that indicates you even read it. I normally chose to let the business know when I am unhappy (and you were told several times over the 19 days that the delay was costing me money). A survey indicates that you care about the service but ignoring the results of that survey indicates otherwise. I am an avid Yelp user but rarely do I post negative feedback.

Customer Service - 1.5/5.0 -

See first comment concerning failed promises

Returned Clean

My Experience - 5.0/5.0 -

We are very pleased with everyone's work. Everything was done in a timely manner and we were updated along the way. Thanks again we will recommend you to anyone needing repairs. DANNY

My Experience - 5.0/5.0 -

Good communication. Looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The only problem was taking so long to get my car back.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair team did a great job. They kept me updated throughout the repair process almost daily. The team was very friendly and professional. Thank you all.

Customer Service - 5.0/5.0 -

The service was terrific. Friendly and helpful.

My Experience - 0.0/5.0 -

The communication isn’t great. I didn’t know what was happening unless I called and asked. There was a paint drip on the front and some other weird spots.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

I have recommended you multiple times I have used you multiple times and this has been the worst experience ever. I wouldn't want anyone else to go through it

Repair Quality - 3.0/5.0 -

First of all, I'd like to say that I have used the company multiple times and had excellent experiences. But this particular event I found the staff. It should be less communitive, and the actual property had staffing issues. I personally was paying for my car. Rental and due to the fact that they didn't paint my car properly. I had to rent the vehicle again for an additional week, which I don't think should have been my responsibility for paying for since it was the actual shop who painted my car and didn't paint it correctly and left fish eyes all over the car. I think the front-end staff was very nice, but I think you're person. In charge of doing estimates is overwhelmed and amanda did a much better job. Mike did not communicate properly one day. I waited forty five minutes for him and he was out. Getting attire, and he said he'd be there in ten minutes. And I had to leave because he never showed up, even after forty five minutes. He promised me emails and I didn't receive them took days more than 3 to receive i had an insurance claim, and I also had additional work done. And yes, I did get a discount. But my discount was because I was a returning customer not because of any of their delays. So add a pocket. I paid almost additionally $450. That I shouldn't have had to pay. If my car had been done correctly, the first time and of course they were like. Well, if your insurance is paying for the car rental, then you should be fine. Well, insurance was not paying for my car. Rental. So the quality of work was a 6 customer service on the repair end was probably a 3. And the front-end was A5I seriously think you need to figure out why Amanda left and bring her back, because I normally recommend you, but I can't recommend you with the staff. You have and with the googly, eyes or fish eyes. All over my car, they were detailing it. And gonna give it back to me and mike was not there when I went to go pick up my car, so he hadn't truly looked at it even though he said he had because he was gonna give it back to me in the meantime it had to be completely redone

Customer Service - 2.0/5.0 -

If you consider me waiting almost an hour for someone who didn't show up to work. And didn't call and explain why he wasn't gonna be there. Or exactly what time because he said he'd be there in 10 minutes. And after 45, he still wasn't there, not reviewing my car after the work was done. Having me drive to Titusville, to pick it up to only find out that the car was not complete and you needed to keep it another week. I had to say customer service sucked, and I really should give you a zero

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Overall, I was satisfied and would recommend 10/10 times!

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far

Customer Service - 5.0/5.0 -

So far

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied!10

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Overall I’d rate 4.7 stars. Repair took 2 days longer than I was quoted with no calls to let me know I had to call the office. Office should be proactive in letting customers know of delays. Also i got a notification 5 days later that my car was ready to pickup after I already picked it up. Oops

My Experience - 5.0/5.0 -

Excellent, proactive communication on progress of the repair. Quick response to questions I had.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean