Mike Young Buick- GMC Truck, Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Especially if insurance will cover I would definitely recommend

Repair Quality - 4.5/5.0 -

People were very friendly. Good at communication. Took a little longer than expected but other than that definitely recommend!

Customer Service - 5.0/5.0 -

Very good

Returned Clean

My Experience - 0.0/5.0 -

THE MISCOMMUNICATION IS UNREAL! looked at a car came back the next day and bought it. Wire transferred the amount of the vehicle plus the cost of repairing rust on the fenders of the vehicle! I was quoted $2500 for the ALL rust around the fenders. I HAD THE VEHICLE FOR MAYBE 2 days and started having issues with misfires coming from a cylinder. I contacted the dealership used cars. My sales guy Travis. Told me it was AS IS and there’s nothing they can do. Of course I got upset, as I just bought this car less then 150-200 miles ago and already having issues. I told him to have his sales manager call me. Sales manger Tim called me & had me bring it. I waited 2-3 hrs in the lobby. They couldn’t find the misfire and were explaining to me that it was another code. Tim told me he would split the cost with me. I said no this wasn’t the issue and I would show the mechanic the misfire. The mechanic finally agreed. 2 seconds down the road while the computer was hooked up it misfired. As I said 3 hrs before. They offered to put in a new spark plug and coil pack, I agreed. I said while you have everything off you better change them all. I’ll pay for the rest. Which they agreed. I never got a follow up beside my car is done or any paperwork stating the repairs made on the vehicle. Following up to the repair on the rust on the fenders they quoted me $2500 to repair/Repaint the fenders. So I brought the car in 1-2 weeks later got the car back. I pulled into my driveway seen rust still on the front fenders, With paint chipping off?! Also, My car was driven 140 miles while it was in the dealership’s possession. And they left it on 14 miles till empty! I had over a half tank of gas in the car prior to dropping it off!! Burning up the fuel pump sucking all that crude into the engine! Really pleased about that! Seriously so unhappy about this entire purchase. I called the body shop on Saturday & they said nobody was in and I would have to wait till back Monday to speak with Ray. I arrived around 9am on Monday morning to discuss what is going on and why the work wasn’t finished. Jason gets up and walks outside with me, tells me he only quoted Travis for the rear fenders and not all four. I said oh no that wasn’t the agreement we made. He said I’ll have to talk to Travis later, I said okay I’ll call him now. Travis agreed all fenders to repair. Which now im thinking the same thing is going to happen with the initial repairs! I just spent 14000 on a used car that wasn’t initially running right and now having issues with money that’s already been received! Multiple times I was asked how I was going to make this payment to the body shop from multiple people. Having to re explain myself over & over! They told me the car was ready I come to take the car on Friday, Jason got into a tizzy because he thought I was lying about the work already be prepaid and wanted me to prove the work was paid!!!! I said well the paperwork from the purchase agreement an wire transfer will show it. He says yeah bring that in and that’ll be good. I said well Travis can clarify that too. And then had an attitude and said I’ll handle it about 4x in a row and hung up. Ray reached out finally after it all and got it squared away. I’m seriously hoping! as I’m so done with this whole situation. It’s been a literal nightmare! I’m unsure if satisfaction is even possible at this point. I would just like for the work to be done correctly. See ya never and be about my day somewhere else.

Likely to Recommend - 0.5/5.0 -

Heard a lot of good things about this place but I must of picked the rotten apple of cars here

Repair Quality - 0.5/5.0 -

The entire process from buying this car to having you guys repair it has been a complete nightmare for me. The car was NOT inspected prior to being sold. I took it to a local mechanic just recently and have $1600 worth of repairs that need done in the front end. That isn’t counting the cost of the car and the thousands of dollars I’ve already spent in repairs with you guys. This is totally unacceptable and so disappointing it’s unreal

Customer Service - 0.5/5.0 -

The service here was the typical run around and nobody communicated with each other in different departments leaving me to take time from my day to stop work and figure the situations out myself. Truly appalled.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will be recommending to anyone who needs collision/ body work.

Repair Quality - 5.0/5.0 -

Awesome experience and the staff are fantastic.

Customer Service - 5.0/5.0 -

The staff make you feel 5 star treatment and maintain a professional standard through the entire process.

Returned Clean

My Experience - 5.0/5.0 -

Everything was great! Completely satisfied with your services. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with Mike young

Customer Service - 5.0/5.0 -

Everyone was great superb service

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Timely turnaround time on the repair,,, updates appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team did a great job on the repair it just took twice the time promised thanks

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

The team did a great job but it took 2 weeks to complete when I was promised it would be done in one week

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Would recommend to eny one.

Repair Quality - 5.0/5.0 -

They did a very good job.

Customer Service - 5.0/5.0 -

Very good.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Over looked a couple small things that shouldn't have been. But they tried to make it right when I was there to pick it up. Overall they did good work and it looks good

Customer Service - 4.0/5.0 -

Over looked a couple small things that shouldn't have been. But they tried to make it right when I was there to pick it up. Overall they did good work and it looks good. Communication could have been better

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

The repairs look good, car was washed and shiny and a loaner was provided. Very satisfied with the work done and service given.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely love the communication. And how quickly they worked on my Kia I was honestly shocked on how fast they were able to get the parts done and have the car fixed. Definitely would recommend.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Underwhelming experience. Language/ profanity was a turn off. Work took twice as long as estimated, with no communication to let me know. If I needed updates I had to call.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Still waiting to bring it back to have the bumper aligned. The light over the wheel well replaced the tailgate, adjusted tunnel cover replaced, and the driver's side camera not working

Customer Service - 4.0/5.0