Mill City Auto Body
Mill City Auto Body is a family-owned collision center that has been servicing Westford and surrounding towns for over 40 years. Our goal is to provide our customers with a hassle free, quality, safe repair. We have all state-of-the-art equipment to bring your vehicle back to its pre-loss condition and work with most insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great customer service and results
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I’m very satisfied with the end result, but was disappointed the car was not ready on Friday as promised and I had to call for status.
Customer Service - 3.0/5.0 -
See previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service & very high quality work. Car looked great upon pick up and they are wonderful to work with. Highly recommend!
Customer Service - 5.0/5.0 -
Looked great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only thing was the amount of time it took to complete. Everything else was excellent
Customer Service - 4.5/5.0 -
Everything was excellent! Just a bit long of a wait time for completion.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The woman at the desk when you come in gives exemplary service. She is a treasure!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great workmanship
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very personable at drop off and pick up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Quick turnaround time. Pleasure to do business with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Location was a bit tricky and the volume of cars stored on the lot could be a deterrent.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The process of working directly with the insurance company worked well. And the final outcome was excellent. Thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I'm not sure what it is called, but the adhesive protector just forward of the right wheel well wraps around the door jam on the left side and the new one is placed furthur back, outside of door jam
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When my vehicle was involved in an unfortunate accident, I was in search of a trustworthy auto body shop that could restore it to its former glory. My search led me to Mill City Auto Body, and I couldn't be more satisfied with the results. Mill City Auto Body worked wonders on my vehicle, making it look brand new. It's as if the accident never happened. The attention to detail and quality of their work are truly commendable. My car was returned to me in pristine condition, showcasing their expertise and dedication to excellence. What sets Mill City Auto Body apart is not just their technical skill but also their exceptional customer service. The staff is incredibly friendly, kind, and understanding. They made me feel valued and heard throughout the entire process. One of the most impressive aspects of my experience with Mill City Auto Body was their communication. They kept me informed every step of the way, ensuring that I was aware of the progress and any updates regarding my vehicle. This transparency and openness instilled confidence and trust. Based on my experience, I wholeheartedly recommend Mill City Auto Body to anyone in need of vehicle repairs. Their combination of excellent craftsmanship and superior customer service makes them a standout choice. I am incredibly satisfied with their work and grateful for their support during a stressful time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Body work looks great. I did notice a few small bubbles in the paint protection wrap. I will let you know if they become an issue.