Mill City Auto Body
Mill City Auto Body is a family-owned collision center that has been servicing Westford and surrounding towns for over 40 years. Our goal is to provide our customers with a hassle free, quality, safe repair. We have all state-of-the-art equipment to bring your vehicle back to its pre-loss condition and work with most insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All around satisfied
Repair Quality - 5.0/5.0 -
Everything looks great
Customer Service - 5.0/5.0 -
They made sure to update when necessary
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was well done. Very good communication throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I brought my 2019 Audi S5 to Mill city after a front end collision. Their repair work was impeccable in the car from front to back. Looks like it just rolled off the assembly line and it’s like a completely brand new car from front to back. Jeff and his team are kind and patient and do amazing work. I would not bring my car anywhere else.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were very professional and work was done in a timely manner
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Looks great, no squeaks or rattles.
Customer Service - 5.0/5.0 -
Ready when they said it would be.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would be happy to recommend Mill City to anyone needing a great body shop!
Repair Quality - 5.0/5.0 -
My name is Gayle and I am responding to this survey as the car repaired is mind. I was very pleased with the staff and repairs done to my Santa Fe.
Customer Service - 5.0/5.0 -
Abby (hope I have the name correct) was amazing. So helpful and patient each time I called. Also, she showed me how to "drive" the rental from Enterprise. My first car with a push button . . . LOL
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeff and Mill City Auto were fair and efficient in their service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional job
Customer Service - 5.0/5.0 -
Very pleasant helpful staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Highly satisfied with awesome work. got updates and got rental car too.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy convenient and thorough
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have sent 2 people over there in the last 2 weeks
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The result is perfect but I would like to get it back sooner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Auto body work and repair can be a complete inconvenience and frustrating experience, however the folks at mill city were exceptional. From the front office, to the quality of the work - mill city made the entire process easy and stress free, let alone superb craftsmanship. They will always be our go to body shop if ever we need one again. Thank you mill city.