Mitchell Auto Group
In operation 46 years.
For over 100 years, Mitchell Auto Group has provided Connecticut drivers with quick, professional and affordable collision repairs. We pride ourselves on doing proper repairs. Contact our Simsbury office for a computerized estimate, repair date, and complimentary pick-up and drop-off services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would recommend with warning that you will not be communicated with. They did work very well my insurance company and made that part flawless.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
There was no communication I had to call three times to check the status of my vehicle just to find out insurance ordered the wrong part. Thus making my process longer. Six weeks to do a bumper rare condenser seems a bit in the ridiculous side however, the work did come out very very well.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Had to call to get updates on vehicle. Insurance claim process was slow and had issues with Amica
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would recommend you if asked.
Repair Quality - 5.0/5.0 -
More than satisfied ...... you did a great job!
Customer Service - 5.0/5.0 -
Your staff was excellent!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Simply...yes..
Repair Quality - 5.0/5.0 -
All was handled perfectly....a perfect "10"....
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
While I know you refuse responsibility for this, someone siphoned 3/4 of a tank of gas while the car was in your possession.
Repair Quality - 2.0/5.0 -
Repairs were shoddy. Had to come back and fix door. Brakes are chattering like ABS is kicking in at low speeds - never fixed. Lane sensor adjustment never aligned correctly on damaged side. Employees surly when pressured to correct these errors.
Customer Service - 2.0/5.0 -
Repairs were shoddy. Had to come back and fix door. Brakes are chattering like ABS is kicking in at low speeds - never fixed. Lane sensor adjustment never aligned correctly on damaged side. Employees surly when pressured to correct these errors.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great auto body repair on my BMW My only complaint would be a repair described as taking 3-4 days and we did a night drop just before we went away for 10 days and when we returned it took another 14 days?
Customer Service - 3.5/5.0 -
Communications could be improved
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Well done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Initial estimate for keeping the car was five days. I had been told 48 to 72 hours for paint to dry. In the end, my car was there for two weeks and although I did hear from this service agent, I had to continue to follow up as well to see what was taking so long. I was also surprised to hear that part of the delay was due to a window being removed, and the person putting in the window wasn’t able to do it in the timeframe. They said they were. I hadn’t been notified. The window was coming out. From what we could see this was a small scratch and dent relatively speaking and shocked at the length of time it took and the cost involved. I was then also told towards the end of the two weeks that the paint does not take 48 to 72 hours to dry. It only takes 24. I ended up needing to pay out-of-pocket for car rental as keeping it for two weeks exceeded the cost that my insurance provides.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My wife’s XC90 exterior was repaired very nicely. You can see the and appreciate the craftsmanship, flawless. However, the interior of the vehicle was left filthy with dust and dirty handprints throughout the cabin.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Dependable
Repair Quality - 5.0/5.0 -
Quality of the work and the vehicle return was very good.
Customer Service - 5.0/5.0 -
Liked the vehicle status throughout the repair process. The employees were courteous. They answered all my questions, helpful explanations.