Twm Automotive, Inc. D/B/A Mastercraft Auto Body

4.9 (1,207reviews)

97%

(860) 623-5781

527 Spring Street, Windsor Locks, CT 06096

97%

See Photos

527 Spring Street
Windsor Locks, CT 06096

Get Directions Website Email

About Twm Automotive, Inc. D/B/A Mastercraft Auto Body

See Photos

527 Spring Street
Windsor Locks, CT 06096

Get Directions Website Email

Mastercraft Auto Body has been trusted in Windsor Locks and the surrounding communities for over 40 years. Come to Mastercraft for quality collision repairs and excellent customer service. From the time you make your claim with your insurance company until the time your repairs are completed, you can count on us to guide you through the process. Our goal is to make the entire experience as "hassle-free" as possible, since we do this everyday we are the best option to help you deal with the insurance company. Accidents are stressful, your repairs don't have to be.

Services

Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (1,207)

Sort By:
Newest
Rating

945 Customers Rated

5 Stars

72.6% Complete

(876)
4 Stars

4.1% Complete

(49)
3 Stars

0.7% Complete

(9)
2 Stars

0.3% Complete

(4)
1 Star

0.1% Complete

(1)
< 1 Star

0.5% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting that their vehicles looked brand new upon return, including impressive color matching and meticulous attention to detail. The interior cleaning and detailing provided as a complimentary touch was frequently highlighted as a pleasant surprise. Communication throughout the repair process received strong commendations, with customers appreciating regular text and phone updates that kept them informed and at ease. The team's professionalism, friendliness, and willingness to coordinate with insurance companies and rental car arrangements were repeatedly noted as standout qualities that made the experience stress-free. While a few customers mentioned minor delays, often attributed to backordered or delayed parts, most felt these were handled transparently and professionally. Overall, the vast majority of customers expressed high satisfaction and indicated they would enthusiastically recommend the shop to friends and family.

Select to learn more

Service Quality
Communication

"... outstanding work theyve done on my GMC Sierra. Their professionalism, attention to detail, and willingness to go above and beyond truly stood out. From start to finish, ..." Read more

"Excellent customer service, always friendly, polite and knowledgeable."

"Our car looks great! The workmanship from Mastercraft is excellent! We are very pleased!"

"Customer service is outstanding never an issue with them"

"Professional staff, stellar craftsmanship- my car looks like new!"

"Thank you for the outstanding repair job. I appreciated the text updates throughout the process. It was comforting to know that the work was progressing, ..." Read more

"... care of the extra work so the headlights matched and the daily updates while the work was in progress. It was painless and didnt interrupt my time at work… ..." Read more

"The process was very easy and communication was spot on."

"Regular texts and email updates"

"People were great. Communication was great as well. Will be recommending you guys to others as well. ..." Read more

Service Quality
Communication

Service Quality
Communication

"... outstanding work theyve done on my GMC Sierra. Their professionalism, attention to detail, and willingness to go above and beyond truly stood out. From start to finish, ..." Read more

"Excellent customer service, always friendly, polite and knowledgeable."

"Our car looks great! The workmanship from Mastercraft is excellent! We are very pleased!"

"Customer service is outstanding never an issue with them"

"Professional staff, stellar craftsmanship- my car looks like new!"

"Thank you for the outstanding repair job. I appreciated the text updates throughout the process. It was comforting to know that the work was progressing, ..." Read more

"... care of the extra work so the headlights matched and the daily updates while the work was in progress. It was painless and didnt interrupt my time at work… ..." Read more

"The process was very easy and communication was spot on."

"Regular texts and email updates"

"People were great. Communication was great as well. Will be recommending you guys to others as well. ..." Read more

Mark (Dodge owner) reviewed 8/29/26

Susan (Toyota owner) reviewed 8/27/26

They made everything so easy. Even offered and repaired previous damage as they were working near the area. Cost me less than half of the estimated cost of just repairing that. Also were very good about answering any questions and concerns. Even arranged for rental car at drop off and pick up

Bonnie (GMC owner) reviewed 8/17/26

Already have, and they are our go to body shop if needed

Kimberly (Honda owner) reviewed 8/5/26

Everyone there is super nice!! Car looks great! Thank you!

Edward (Chrysler owner) reviewed 8/3/26

Excellent workmanship and customer service.

Lydia (Nissan owner) reviewed 7/30/26

The car was repaired, cleaned and returned at my convenience. The technician made it drivable until there was an appointment for the repairs. I was very pleased. Thanks.

Helpful friendly service. Great technician.

Friendly service, good communication, helpful technician. Thank you.

Jay (Subaru owner) reviewed 7/29/26

Did everything they promised when they said they would. Did very good work. Very pleased. Would recommend.

Very clear about what was going to happen. Handled everything making it easy.

Roger (Honda owner) reviewed 7/27/26

Could not have asked for better service . Bill and Todd were great. Thank you!

Elaine (Nissan owner) reviewed 7/20/26

Halina (Subaru owner) reviewed 7/13/26

Great job!

Timothy (Acura owner) reviewed 7/7/26

The vehicle came out great, looks like the damage was never even there. Color match is spot on. Would definitely recommend for auto body repairs.

Brian (GMC owner) reviewed 7/7/26

Diane (Chevrolet owner) reviewed 6/22/26

Mike/ Bev (Chevrolet owner) reviewed 6/18/26

you guys do a great job period! always.

Jackie (BMW owner) reviewed 6/17/26

Service was great from start to finish. Car looks perfect!

Mary (Chevrolet owner) reviewed 6/15/26

I do recommend mastercraft to friends currently.

I was totally satisfied and pleased with Mastercraft's body work. They did a wonderful job on the car. I was kept informed every few days. I would recommend them to anyone. They helped me arrange a rental car . As always, i'm very grateful to Mastercraft for their help and expertise.

Michael (Subaru owner) reviewed 6/12/26

Yes no question

Excellent friendly caring professional

Excellent

Robert (Mazda owner) reviewed 6/11/26

Master Craft is a top notch autobody repair center. Their commitment to excellence is first rate. They truly are fair and honest about customer service ! Todd, Bill, and Tracy are the best ! Thanks guys for everything...

Michelle (Honda owner) reviewed 5/7/26

Thomas A & Cyndie (Ford owner) reviewed 4/23/26

They are very professional and they always do a great job!

Top of reviews

Vermette Auto Body, Inc.

4.9 614 reviews
223 Garden St
Feeding Hills, MA 01030
Governor's Auto Body of Windso...

4.9 465 reviews
42 King Spring Rd
Windsor Locks, CT 06096
Olenders of Enfield

4.8 2,060 reviews
1 Shoham Rd
East Windsor, CT 06088

view more shops in: Windsor Locks | 06096

There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Twm Automotive, Inc. D/B/A Mastercraft Auto Body

About Twm Automotive, Inc. D/B/A Mastercraft Auto Body

Reviews (1,207)

945 Customers Rated

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -