Mitchell Auto Group
In operation 46 years.
For over 100 years, Mitchell Auto Group has provided Connecticut drivers with quick, professional and affordable collision repairs. We pride ourselves on doing proper repairs. Contact our Simsbury office for a computerized estimate, repair date, and complimentary pick-up and drop-off services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Two key points: 1) the car was finished and picked up several months ago, and these texts are just coming in today. 2) the car and this phone number are owned by Maura and I managed all the dealings with Mitchell. I find the fact that you’re asking my husband about his satisfaction offensive. Other than that, the repairs were well done and I have no complaints about the work.
Likely to Recommend - 2.5/5.0 -
The work was fine. The overall experience was less than satisfactory
Repair Quality - 3.5/5.0 -
Repairs were fine well but took 6+ weeks
Customer Service - 1.5/5.0 -
People I spoke to in person were friendly and helpful. Online communication continues to come to my husband, even though it’s not his car or his phone number you’re reaching out to and I’ve handled all the repair decisions. That’s very frustrating
Returned Clean
Likely to Recommend - 5.0/5.0 -
I love Mitchell just not happy with not having my car yet. They are usually very good
Repair Quality - 1.0/5.0 -
I still have not received any news or update and it’s been like three weeks.
Customer Service - 1.0/5.0 -
I don’t have my car and any news
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and quality of work at a time where there are many challenges.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan was beyond attentive and provided next level customer service. He is a true asset to the organization!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service, even under challenges related to staffing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
None
Repair Quality - 3.5/5.0 -
Fender wasn’t completely secure..
Customer Service - 3.5/5.0 -
Need improvement
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mitchell did a phenomenal job with my son’s jeep. So easy to work with and we were extremely satisfied with all the work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I absolutely would!
Repair Quality - 5.0/5.0 -
The staff were wonderful and the car looks amazing. I am so pleased.
Customer Service - 5.0/5.0 -
Very supportive.
Returned Clean
Likely to Recommend - 1.0/5.0 -
The experience buying this new vehicle was not fun...
Repair Quality - 2.5/5.0 -
Tonuea cover had to be replaced. Was told new one was in. I schuduled a service call. Went there to wait for the new toneau to be put on. After 15 min, was told they couldnt find the part. Came back next day and new cover qas pur on. Went to use cover a week later and the cab bumpers were missing. Was told to come back in because they didnt what was talking about. Went the next day an problem was taken care of
Customer Service - 2.5/5.0 -
Just not a good experiance