Mitchell Auto Group
In operation 46 years.
For over 100 years, Mitchell Auto Group has provided Connecticut drivers with quick, professional and affordable collision repairs. We pride ourselves on doing proper repairs. Contact our Simsbury office for a computerized estimate, repair date, and complimentary pick-up and drop-off services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It took a long time for me to get my original estimate and I had to call the manager to get it.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank Skip job well done..
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
please call me
Customer Service - 0.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
I have some long term concerns with the durability of the repair
Customer Service - 4.0/5.0 -
Overall a good experience, slower than I would have liked, but do understand it was a large repair
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work and kept me informed of status.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Parts were significantly marked up over volvo parts online. I asked for a certain type of loaner to try it with intention to possibly purchase. I did not receive it. I then asked salesman to discuss xc60 hybrid with me. He did not get back to me. In the past, Ossie most definitely would have arranged both the type of loaner ss well as put together a proposal.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Some requested items were not completed.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
FLAWLESS
Customer Service - 5.0/5.0 -
STAFF WAS GREAT
My Experience - 5.0/5.0 -
Paula and the team are the best, quality, cleanliness and timely. Thanks again!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The team did a great job, there's a small blemish in the clear where it looks like the paint underneath isn't perfect, but not worth redoing, something to keep an eye on QC with though.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The car looked wonderful, and I appreciate the cleaning you gave it!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repairs was excellent.
Customer Service - 3.0/5.0 -
The repairs took over a month to complete when I was originally told about 8 days.