Mitchell Auto Group
In operation 46 years.
For over 100 years, Mitchell Auto Group has provided Connecticut drivers with quick, professional and affordable collision repairs. We pride ourselves on doing proper repairs. Contact our Simsbury office for a computerized estimate, repair date, and complimentary pick-up and drop-off services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication and service was very good, timing was delayed multiple times
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fixed a minor scrape on the exterior, flawlessly and quickly.
Customer Service - 5.0/5.0 -
Great communication, and pleasant to work with. Thanks to Michelle, Scott, and Dan.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Had to wait over a month to get an appointment for the ding to get removed from the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I trust Mitchell and it is where I always go with a problem. I buy my cars from Mitchell and trust the owners and workers.🙏🤗
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very satisfied with the work that was done. Scott is not only nice but professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a pleasure to work with Dan, he kept me informed about my cars parts updates.. My car looks amazing! I will definitely use them again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott, Michelle and team did a great job On time and cleaned it pristine.
Customer Service - 5.0/5.0 -
Again, entire team was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience. Services were provided promptly, rental car was delivered making it extremely convenient. Staff was very pleasant
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are the best! Very organized and communicative. They are waiting on a part for our car so they had to “make do” with something not up to standard so we could drive it while we wait. Honestly, if they were not so truthful, we would never have noticed. The whole staff is great.
Customer Service - 5.0/5.0 -
So communicative and friendly….a pleasure to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would recommend based on workmanship with the caveat that your car might not be ready when they say it will be and that you may have to call them for updates instead of getting a call from them when projected completion dates change.
Repair Quality - 5.0/5.0 -
Excellent body repair job.
Customer Service - 4.5/5.0 -
Very good except for projections on when the job would be completed. First told it'd be 4 business days, then 6 to 7 days, then 5 days. It mak s it hard to plan.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No chance with that customer service
Repair Quality - 5.0/5.0 -
The work that was actually completed was great.
Customer Service - 0.5/5.0 -
One of the worst customer service experiences I have ever had. Understandably so the shop was booked out just about a month. A few days prior to my appointment I called (not the customer service rep) to verify that my appointment was still good and that the parts were in. My customer service rep said “yup everything is here, I’m pretty sure”. 20-30 minutes later I got a call back from him saying that one part wasn’t in and was actually back ordered “at least an additional month”. Later I would find out that he didn’t check on the parts when we made the appointment initially or else the parts would have actually been there. I ended up finding a used part in Canada and got it shipped to my house and brought it to the shop. A few days later the car was supposedly done but when I arrived there were scratches still in the paint and on some of the door panels, all of which were discussed about and were supposed to be fixed. The rep said unapologetically oh well we can do that work. A part of me didn’t want to give him the work but since it was already there I agreed for logistical purposes. The cherry on top was when I finally went to go pick it up and there were still two scratches that had not been repaired. I was infuriated, if it wasn’t for having my wife and small child there I would have made a scene. The lack of remorse and competence lost the shop not only business (we would have gladly paid for it to be fixed there) but also a future customer.