Kaizen - Buellton

5.0 (1,436reviews)

99%

(805) 688-4896

132 Easy St., Buellton, CA 93427

99%

See Photos

132 Easy St.
Buellton, CA 93427

Get Directions Website Email

About Kaizen - Buellton

See Photos

132 Easy St.
Buellton, CA 93427

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

GM Basic

Honda

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Website

Reviews (1,436)

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1,243 Customers Rated

5 Stars

80.2% Complete

(1152)
4 Stars

4.3% Complete

(62)
3 Stars

0.9% Complete

(13)
2 Stars

0.3% Complete

(5)
1 Star

0.1% Complete

(2)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. The team is widely recognized for being professional, friendly, and genuinely caring. Communication stands out as a major strength, with customers appreciating daily text and phone updates throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule, often surprising customers. Several reviewers noted the complimentary car wash and interior cleaning as a thoughtful bonus. A few customers mentioned areas for improvement, including clearer upfront cost estimates and more proactive communication at the start of the repair process. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.

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Service Quality
Timeliness
Communication

"... Incredible customer service, clear communication, and the body repair on my car is perfect!" Read more

"... efficient. My car was repaired in a timely manner, and it looks brand new again! I truly appreciate their professionalism, attention to detail, and excellent ..." Read more

"My vehicle looks brand new! I am so impressed by the quality of the repair. You can tell the repair ..." Read more

"I was frankly amazed at the quality of service that I got from Kaizen. It war a difficult job and ..." Read more

"The service provided was prompt, affordable, and of the highest quality."

"They completed the repairs a week earlier than estimated work was done Professional they even washed in detailed ..." Read more

"It was ready earlier than originally quoted - which was a great surprise!"

"... initial phone call to the estimate right through to delivering the repaired vehicle a day ahead of schedule. Probably the best experience Ive ever had ..." Read more

"They were wonderful. I was told it would take 14-20 days. They called and were all done in 4 days and its perfect. I will ..." Read more

"Had a 2 ish day delay because we were waiting for a part, not fault of anyone especially at no fault ..." Read more

"I was updated with each step of the process in a timely and professional manner"

"Great communication skills regarding my car consistent updates via text and phone calls when needed"

"... welcoming. The work they did on my vehicle is amazing. I was kept up-to-date on the progress with text messages, which I absolutely appreciated. Exceptional ..." Read more

"better communication at the beginning."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication