Kaizen - Buellton

5.0 (1,388reviews)

99%

(805) 688-4896

132 Easy St., Buellton, CA 93427

99%

See Photos

132 Easy St.
Buellton, CA 93427

Get Directions Website Email

About Kaizen - Buellton

See Photos

132 Easy St.
Buellton, CA 93427

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

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Website

Reviews (1,388)

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Rating

1,203 Customers Rated

5 Stars

80.3% Complete

(1114)
4 Stars

4.3% Complete

(60)
3 Stars

0.9% Complete

(13)
2 Stars

0.4% Complete

(5)
1 Star

0.1% Complete

(2)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. Customers also appreciate complimentary car washes and interior cleaning. A few customers noted areas for improvement, including occasional delays in scheduling, minor finish imperfections, and estimates not fully accounting for all required work.

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Service Quality
Timeliness
Communication

"... Incredible customer service, clear communication, and the body repair on my car is perfect!" Read more

"... Seriously the best body shop I have ever dealt with. Incredible service, incredible work…The best, period." Read more

"Excellent work, very easy to work with. Finished much faster than expected. Wouldnt go any ..." Read more

"... a small dent repair on a older custom paint job. They matched the paint color perfectly and the clear coat was perfect. Great job by everyone involved in the repair." Read more

"My vehicle looks brand new! I am so impressed by the quality of the repair. You can tell the repair technician ..." Read more

"They completed the repairs a week earlier than estimated work was done Professional they even washed in detailed ..." Read more

"It was ready earlier than originally quoted - which was a great surprise!"

"They were wonderful. I was told it would take 14-20 days. They called and were all done in 4 days and its perfect. I will highly recommend them"

"Excellent work, very easy to work with. Finished much faster than expected. Wouldnt go any where else."

"They went above and beyond to get it done on time."

"I was updated with each step of the process in a timely and professional manner"

"Great communication skills regarding my car consistent updates via text and phone calls when needed"

"... welcoming. The work they did on my vehicle is amazing. I was kept up-to-date on the progress with text messages, which I absolutely appreciated. Exceptional service!" Read more

"They were helpful. But getting back to me to set a repair date - they were a bit slow."

"Nunca me llamaron para decir el avance, yo tenía que estar llamando para preguntar, pero ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication