Morehart Murphy Regional Auto Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very timely and courteous repair.

Customer Service - 5.0/5.0 -

Jeff did an excellent job keeping us updated and informed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I had my car in to get hail damage repair and morehart did a good job on the hail repair with the exception of my clear coat and windshield The shop claims that hail cannot damage clear coat and the broken windshield could not be hail.

Customer Service - 1.5/5.0 -

There is a guy named Anthony that works there and he talked down to me when I called. The front desk girl was kind

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I appreciate your hard worker getting the vehicle fixed. The customer service part however wasn't to par. The guy who did my estimate and took my keys initially was great. what was used in the vehicle to wipe it down smelled like cat pee and they left the raggedy towel on my seat so I returned it to the front desk. My biggest problem- I have an electric vehicle. I drove up from Cortez to pick up my vehicle. When they called and told me it was going to be ready I specifically asked them if I had enough charge to make it home. The woman said "yes, absolutely they just took it next door to get it charged for you." I said "Awesome, you guys are the best" I showed up an hour and a half later to get my car and it wasn't charged. It had 30 miles and 16 percent battery. So I had to tell my work now I had to charge my car just to get back home which takes over an hour. I don't understand why they would tell me they took it to charge it and never did. Not a good experience.

Customer Service - 4.0/5.0 -

The car was fixed

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Overall a really bad experience. From communication, to the final product, I have never had a worse auto experience. When I called I was sent from department to department, getting answers on estimates that ended up being false, and encountering with one extremely rude associate who basically told me I was lying. I work in customer service and I was baffled that a supposed professional could be like this. Robyn did an amazing job getting back on track, and while I understand the process was expedited, my car door now opens awkwardly and my fender rubs against my tires, two problems I will spend the next weekend having to fix. Overall just an awful experience except for the leadership shown by Robyn, but a truly regrettable time that made an already stressful situation much worse.

Customer Service - 1.5/5.0 -

Incorrect quotes, calls getting bounced around, rude associate, calls never being returned.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Efficient, pleasant, and a great job! Thanks

Customer Service - 5.0/5.0 -

Reception and tech support were very pleasant and helpful

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

I felt like communication was lacking. This was my father‘s vehicle that was being worked on, however, I was the one transporting the vehicle, and needing to know updates with timing. No one ever called me about it to let me know any updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

The service was excellent, the panel that was replaced was not completely flush with the existing panel. It’s slightly off and perhaps there is a reason for that, that was not explained to me?

Customer Service - 5.0/5.0 -

Service with process was excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Looked like a good job was done I do have to come back for A missing part, they had to order

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair quality was very good. My husband is very critical & was completely satisfied. Me too.

Customer Service - 5.0/5.0 -

Everyone was courteous & would answer questions or find the answer if they didn't know.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Endless delays, terrible communication.

Customer Service - 0.5/5.0 -

Promised phone calls not made and often no answer when we called.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Some of the small things such as emblems replaced on the receipt weren’t really replaced. Makes you worry if the little stuff wasn’t fixed, was the big stuff fixed

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the work and customer service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Repaint was required

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Depends on the situation.

Repair Quality - 4.5/5.0 -

Had an issue with the hood paint, they set a date and fixed the problem relatively fast. Looks good, hope it lasts this time .

Customer Service - 5.0/5.0 -

Good

Returned Clean